Anastasiia Kuznetsova
Battle Ground,WA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking and time management skills and over four years of customer service experience. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Staff
LA Fitness
11.2022 - Current
- Used internal software to process reservations, check-ins and check-outs
- Kept notes of kids’ behavior issues and consulted with parents regarding their questions
- Suggested possible improvements to managers for working environment
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
Packer
Snap Supplements
06.2021 - 12.2021
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Generated the labels for using FedEx program and organize specialty label specifically for their shipping conditions
- Performed packaging customers’ orders and returns when requested
Florist Assistance
Flower Shop “Telega Tsvetochnaya"
07.2019 - 11.2019
- Interacted with customer to assist in selection with floral product designs from background knowledge of flowers
- Designed general purpose and special occasion flower arrangements using recommended floral design guidelines
- Answered customers’ phone calls and took their orders on social media
Cashier
Cafe “I Love Pizza"
10.2017 - 03.2019
- Sincerely welcomed and thanked guests to demonstrate friendliness, communicated with customer to provide menu offering details and assist with decision-making
- Performed transaction process using POS system tool
- Communicated clearly and positively with co-workers and management
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Technology of Products Catering -
Energetic College
Desnogorsk, Russia06.2019
Skills
- Communication skills, ability to communicate politely and respectfully
- Provides the ability to filter and sort information
- Proficiency in using Microsoft Office products
- Ability to identify, evaluate and provide appropriate solutions to issues in a courteous manner
- Ability to take on several tasks at the same time
Languages
Russian
Native or Bilingual
Timeline
Front Desk Staff
LA Fitness
11.2022 - Current
Packer
Snap Supplements
06.2021 - 12.2021
Florist Assistance
Flower Shop “Telega Tsvetochnaya"
07.2019 - 11.2019
Cashier
Cafe “I Love Pizza"
10.2017 - 03.2019
Technology of Products Catering -
Energetic College