Anastasiia Lotfy
Anaheim,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist and Leasing Agent
Shea apartments
05.2024 - Current
- I am a temporary employee for Shea Apartments and A&M Properties
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings. Showed apartments to prospective residents.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Assistant Real Estate Agent
Berkshire Hathaway Home Services
02.2024 - 04.2024
- My responsibilities were to schedule appointments and showings, handling phone calls, emails and messages
- Creating and editing marketing materials (listings, flyers, social media)
- Assisting with open houses and property showings
- Assisting with event planning and coordination.
ESL Teacher
Arcadia Grammar School
12.2017 - 01.2020
- I worked as an ESL teacher teaching International High School students, teaching them oral English and grammar
- In addition, I had taught Middle School students
- Majority of my time I spent teaching in Primary Section Grade 2 to 5
- My responsibilities were planning lesson plans and prepare new materials for classes, take responsibilities of classroom management, teaching oral English, phonics, reading and writing.
ESL Teacher
Share Educational Training Center
09.2015 - 05.2017
- I worked as an English teacher teaching children, teaching them: oral English, phonics, reading and writing
- Their ages were 5-12 years old
- My responsibilities were: classroom management, planning lesson plans, tests and exercises, as well as providing feedback to parents.
Manager and Chinese-Russian translator
Lazarro Wholesale Shoe Co.
03.2013 - 09.2015
- My responsibilities were to communicate with shoe factories in China through calls and email as well as travel to factories to make sure the orders were correct nor any product defect
- Oral translation between factories and my company.
Manager and Chinese-Russian translator
Saite Vehicle Trading Co.
09.2011 - 03.2013
- My responsibilities were to handle company’s emails follow up with clients, manage employees and translate documents and communicate with clients about purchases and offers of vehicle body parts.
Education
Master's Degree Program - Teaching Chinese as a Second Language -
Heilongjiang University
Harbin, China06.2011
Bachelor's Degree - Chinese language -
Heilongjiang University
Harbin, China07.2009
History and Law -
Pedagogical Institute
Ussuriysk, Russia06.2005
Skills
- Yardi, Rent Cafe, Entrata
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Gmail, Outlook calendar
- Highly motivated
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Administrative Skills
- Appointment Scheduling
- Verbal and written communication
- Office Organization
- Hospitality services
- Front Office Management
- Filing
- Issue handling
- Guest Relations
Country
Russia
Personal Information
Date of Birth: 09/12/83
Hobbies and Interests
- Drawing
- Reading
- Learning foreign languages
- Sport activities
- Traveling
Certification
- Master's Degree in Chinese
- Bachelor's Degree in History and Law
Reading, gymgoer, hiking, traveling
I am a fit person who loves going to pilates classes to strengthen train and eat healthy with my family. Occasionally, I go hiking to see the beautiful scenery in Laguna Beach, Irvine or Hollywood. Often I travel or drive to other cities to experience new places, food, and people. Motivational and novel books are my favorite to read on the beach with my chihuahua, Lucy.
Languages
Chinese (Mandarin)
Full Professional
Russian
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist and Leasing Agent
Shea apartments
05.2024 - Current
Assistant Real Estate Agent
Berkshire Hathaway Home Services
02.2024 - 04.2024
ESL Teacher
Arcadia Grammar School
12.2017 - 01.2020
ESL Teacher
Share Educational Training Center
09.2015 - 05.2017
Manager and Chinese-Russian translator
Lazarro Wholesale Shoe Co.
03.2013 - 09.2015
Manager and Chinese-Russian translator
Saite Vehicle Trading Co.
09.2011 - 03.2013
Master's Degree Program - Teaching Chinese as a Second Language -
Heilongjiang University
Bachelor's Degree - Chinese language -
Heilongjiang University
History and Law -
Pedagogical Institute
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