Anastasiia Lozovskaia

•Ensuring high levels of customer satisfaction through excellent sales service

•Accessing customer’s needs and providing assistance and information on product features

•Welcoming guests to the store

•Actively seeking out customers in store

•Handle returns of merchandise

•Building productive trust relationship with costumers

•Achieving department’s sales goals monthly

•Promoting and leading store events

• Upsold additional items based on customer interests and needs.
• Attended weekly team meetings to review performance goals and objectives.
• Worked with fellow sales team members to achieve group targets.

• Greeted visitors warmly and made them feel welcome in the office.
• Answered incoming calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
• Provided general administrative and clerical support including mailing, scanning, faxing and copying to management.
• Prepared correspondence, reports and other documents using Microsoft Office Suite applications.
• Maintained a safe and clean reception area by complying with procedures, rules, and regulations.
• Handled cash payments from customers for services rendered.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

• Provided information about the hotel, local attractions, and other amenities to guests.
• Assisted in resolving guest complaints in a professional manner.
• Scheduled transportation for hotel guests as requested.
• Maintained accurate records of guest preferences in order to provide a more personal experience for future visits.
• Collaborated with other departments within the company to ensure smooth operations at all times.
• Inspected rooms regularly in order to identify any maintenance issues that may need attention.
• Responded to guests, including email, telephone and in-person inquiries.