Anastasiia Mamotenko
Glendale Heights,IL
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
1
1
year of professional experience
Work History
Waitress Supervisor
Mykonos
Warsaw
05.2023 - 09.2024
- Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
- Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
- Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Observed food safety and sanitation protocols to reduce germ spread.
- Distributed food to service staff for prompt delivery to customers.
- Maintained accurate records of sales transactions and inventory levels.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
School №3 (Ukraine, Smila)
Ukraine, Smila05-2022
Skills
- Strong leadership
- Recruitment
- Cash register counting
- Inventory control
- Coordinate schedules
- Operational problems analysis
- Staff training
- Train employees
- Point of sale POS software
- Relationship building
- Equipment inspection
- Sanitation standards
- Teamwork
- Active listening
- Self motivation
- Customer service
- Reliability
- Worker training
- Team collaboration
- Service quality standards evaluation
Affiliations
LOVE dancing!
Languages
English
Limited
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Polish
Full Professional
Timeline
Waitress Supervisor
Mykonos
05.2023 - 09.2024
High School Diploma -
School №3 (Ukraine, Smila)
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