Anastasiia Nefedov
Everett,WA
Summary
Driven by a results-focused approach, I leveraged my problem-solving skills and attention to detail at LA Warehouse to enhance production efficiency and quality. Excelling in customer service at Pandora Jewelry Store, I consistently exceeded sales targets, demonstrating strong communication abilities and a commitment to excellence. Friendly and prompt worker with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling office operations.
Overview
4
4
years of professional experience
Work History
Machine Operator/Warehouse Worker
LA Warehouse
06.2022 - 02.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
Sales Assistant
Pandora Jewelry Store
02.2021 - 03.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Assisted customers with prompt and polite support in-person and via telephone.
- Boosted store revenue through upselling and cross-selling techniques.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Developed innovative ways to showcase products effectively in-store displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Kids Event Host
Agency for Organizing Parties "Happiness"
12.2018 - 09.2019
- Trained new employees in proper theater procedures and policies to achieve employee efficiency.
- Adapted quickly to evolving client needs, integrating last-minute changes smoothly and maintaining high levels of guest satisfaction.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Collaborated with cross-functional teams to ensure all aspects of the event were effectively coordinated and executed on time.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Greeted guests and welcomed patrons in support of company service policy.
- Directed guests to correct seating areas, providing seamless movie-going experience.
Education
BBA - Economy
Polytechnic University
Ukraine06.2023
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- MS Office
- Document Management
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Appointment Scheduling
- Oral and writing communication
- Problem-solving skills
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
English
Full Professional
Timeline
Machine Operator/Warehouse Worker
LA Warehouse
06.2022 - 02.2023
Sales Assistant
Pandora Jewelry Store
02.2021 - 03.2022
Kids Event Host
Agency for Organizing Parties "Happiness"
12.2018 - 09.2019
BBA - Economy
Polytechnic University