Anastasiia Prokopenko
Colorado Springs,CO
Summary
Relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Hardworking and reliable employee with customer service, multitasking and time management abilities.
Overview
7
7
years of professional experience
Work History
Custodial Worker Supervisor
Rampart Lodge
Colorado Springs, CO
01.2023 - Current
- Followed and implemented housekeeping policies and procedures to ensure efficient operations.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Delegated tasks for completion and resolved housekeeping complaints promptly.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Assigned tasks for completion, inspected work.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Performed quality control inspections for guest rooms and public areas.
- Collaborated with other departments on various projects as needed.
Operations Manager
Rampart Lodge, Air Force Academy
Colorado Springs, CO
05.2023 - 11.2023
- Coordinated maintenance activities with outside contractors as required.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve lodging's plan and profitability goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members.
- Implemented policies and standard operating procedures.
- Enforced federal, state, local and company rules for safety and operations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
Shift Manager
O'Core e Napule
Vicenza, Italy
09.2021 - 07.2022
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Directed and led employees and team members on effective operations, methods and procedures.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed daily cash intake by counting out registers and tabulating profits.
- Upheld company standards and compliance requirements for operations.
- Resolved customer inquiries and complaints requiring management-level escalation. Mediated conflicts between employees and facilitated effective resolutions to disputes. • Analyzed business performance data and forecasted business results for upper management.
- Communicated with other shift managers to facilitate continuum of customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Documented receipts, employee hours and inventory movement.
General Manager
Residenza Vescovado
Vicenza, VE
01.2020 - 09.2021
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Implemented successful business strategies to increase revenue and target new markets.
- Led employee evaluations with constructive feedback to boost performance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Directed safety operations and maintained clean work environment.
- Implemented campaigns and promotions to help with developing goods and services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Tracked monthly sales to generate reports for business development planning.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Formed and sustained strategic relationships with clients.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Administered employee discipline through verbal and written warnings.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Operations Manager
Frans.ua
Ternopil,UA, Ternopil Oblast
06.2017 - 11.2019
- Managed scheduling, training and inventory control.
- Collaborated with team leaders on quality audits.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Education
Bachelor's Degree - Spec. in Tourism, Hotel And Restaurant Business
Ternopil V.Hnatiuk National Pedagogical University
Ternopil Oblast, UA06.2019
Skills
- Speaks fluent English, Ukrainian, Italian, Russian
- Operations Management
- Document Control
- Work Planning and Prioritization
- Staff Scheduling
- Staff Training and Development
- Customer Service
- Recruitment and Hiring
- Performance Evaluation and Monitoring
- Policies and Procedures Implementation
- Team Leadership
- Problem-Solving
- Verbal and Written Communication
- Payroll Administration
Timeline
Operations Manager
Rampart Lodge, Air Force Academy
05.2023 - 11.2023
Custodial Worker Supervisor
Rampart Lodge
01.2023 - Current
Shift Manager
O'Core e Napule
09.2021 - 07.2022
General Manager
Residenza Vescovado
01.2020 - 09.2021
Operations Manager
Frans.ua
06.2017 - 11.2019
Bachelor's Degree - Spec. in Tourism, Hotel And Restaurant Business
Ternopil V.Hnatiuk National Pedagogical University