Anastasiia Shtyba
Puyallup,WA
Summary
Dedicated Dispatcher with a proven track record in ensuring seamless delivery and exceptional customer service operations. Demonstrates expertise in scheduling, providing clear communication to customers, and confirming arrival times. Skilled in compliance requirements and dispatching practices, contributing to operational efficiency. Aiming to leverage these competencies to enhance logistics processes further.
Overview
6
6
years of professional experience
Work History
Weekend Dispatcher
Cheema Freightlines
Pacific, WA
11.2024 - Current
- - Assign drivers to appropriate routes based on customer needs and available equipment.
- - Monitor dispatch board and adjust priorities based on operational demands.
- - Provide real-time tracking updates to ensure efficient coordination.
- - Resolve customer inquiries and service issues in a timely manner.
- - Collaborate with drivers to optimize route efficiency and compliance.
- - Utilize McLeod and Samsara systems for dispatching, tracking, and reporting.
Dispatcher (carhauling/reefer)
Rapid Auto Group LLC
Tacoma, WA
05.2021 - 11.2024
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Reported delays, accidents or other traffic and transportation situations.
- Supervised driver dispatching, route planning and vehicle tracking for over 15 drivers.
- Managed daily delivery and work schedules to maximize coverage.
- Provided timely updates to customers regarding their orders or requests.
- Answered customer requests with information about product availability, shipping information and status updates.
- Participated in team meetings discussing changes in procedures or processes.
- Tracked changes in computer system to keep records current and accurate.
- Monitored changes in delivery schedule and communicated changes to customers.
- Developed strategies for improving efficiency within the dispatch department.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Arranged for repairs to restore service and schedules.
Dispatcher (dry Van)
Delta Logistics Inc.
Wilsonville, OR
02.2019 - 02.2021
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Dispatched drivers to meet daily delivery needs for company customers.
Education
Some College (No Degree) - Applied Linguistics
Volyn National University of Lesia Ukrainka
Ukraine GED -
Lyceum
Skills
- Service Coordination
- Analytical Problem-Solving
- Dispatcher Instructional Skills
- Skilled in Price Discussions
- Service Coordination
- Efficient Route Planning
- Accurate Data Entry
- Proficient Driver Interaction
- Customer Relations
- Dispatch Coordination
- Work Order Management
- Schedule coordination
- Service Planning
- Route Adjustment Skills
- Dispatching Procedures
- Database Updates
- Route planning
- Delivery Procedures
- Managing Time-Sensitive Deliveries
- Adaptability in High-Stress Situations
- Regional Awareness
Timeline
Weekend Dispatcher
Cheema Freightlines
11.2024 - Current
Dispatcher (carhauling/reefer)
Rapid Auto Group LLC
05.2021 - 11.2024
Dispatcher (dry Van)
Delta Logistics Inc.
02.2019 - 02.2021
Some College (No Degree) - Applied Linguistics
Volyn National University of Lesia Ukrainka
GED -
Lyceum
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