Anastasiia Usachova
Arlington Heights,IL
Summary
I am a hardworking, detail-oriented individual with a strong desire to work in bookkeeping and accounting. I have a diverse background in retail sales and service management, and I am quick to learn and adapt to new challenges. My enthusiasm for acquiring new skills drives me to continuously improve and excel in my career as a bookkeeper.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Cashier
Garden Fresh Market
08.2024 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Manager
Comfy
10.2023 - 05.2024
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and reviewed invoices to confirm accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Achieved a customer satisfaction rating of 95% in quarterly reviews.
Cashier
Comfy
03.2023 - 10.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Education
Bachelor of Science - Geological And Earth Sciences
Kryvyi Rih National University
Kryvyi Rih, Ukraine 08.2015 - 09.2017
Skills
Data entry
Attention to detail
Customer Relations
Financial Management
Documentation And Reporting
Customer Service
Active Listening
Microsoft Office Suite
Complaint resolution
Teamwork
Languages
English
Professional Working
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Cashier
Garden Fresh Market
08.2024 - Current
Customer Service Manager
Comfy
10.2023 - 05.2024
Cashier
Comfy
03.2023 - 10.2023
Bachelor of Science - Geological And Earth Sciences
Kryvyi Rih National University
08.2015 - 09.2017
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