Anastasija Glodovic
Jacksonville,FL
Summary
Attentive Surgery Scheduler and Care Team Coordinator familiar with ICD-10 coding, Surgimate and EHR systems. Skilled in organizing paperwork and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Surgical Coordinator
Southeast Orthopedic Specialists
08.2022 - Current
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Streamlined patient check-in process for surgical appointments, reducing wait times and increasing satisfaction.
- Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
Care Team Coordinator
Southeast Orthopedic Specialists
08.2022 - 08.2022
- Enhanced patient care by coordinating and managing care team activities.
- Streamlined care processes for improved efficiency and patient satisfaction.
- Facilitated communication between patients, families, and healthcare providers to ensure optimal care outcomes.
- Developed customized care plans to address individual patient needs and preferences.
- Monitored patient progress closely, adjusting care plans as necessary for maximum results.
- Managed comprehensive documentation of all care coordination activities, maintaining accurate records for future reference.
- Collaborated with various healthcare professionals to ensure a seamless transition of care during hospital admissions and discharges.
- Provided ongoing education to the care team members on best practices, protocols, and guidelines in the field of healthcare management.
- Reduced rehospitalization rates through meticulous monitoring of at-risk patients and timely intervention strategies.
- Served as a trusted resource for patients, answering questions about their treatment plans and addressing concerns promptly.
Scribe
Southeast Orthopedic Specialists
03.2022 - 06.2022
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Improved patient follow-up and treatment plans by ensuring accurate and timely documentation of diagnoses and prescriptions.
- Assisted in the training of new scribes, sharing best practices for efficient documentation and communication with medical staff.
Restaurant Manager
CiCis Pizza
07.2021 - 03.2022
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Restaurant Team Member
CiCis Pizza
04.2021 - 06.2021
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
Associate of Science - Clinical Research Coordinator
Florida State College At Jacksonville
Jacksonville, FL06.2024
Skills
- Scheduling Expertise
- Time Management Abilities
- Empathy and Compassion
- Problem Solving Aptitude
- Medical Office Experience
- Data Entry Efficiency
- Surgical Procedure Knowledge
- Interpersonal Skills
- Healthcare Compliance Understanding
- Resourcefulness and Initiative
- Customer Service Orientation
- Motivational Skills
- Attention to Detail
- Patient Coordination
- Adaptability and Flexibility
- Stress Management Techniques
- Patient Scheduling
- Medical Terminology
Languages
Serbian
Native or Bilingual
Timeline
Surgical Coordinator
Southeast Orthopedic Specialists
08.2022 - Current
Care Team Coordinator
Southeast Orthopedic Specialists
08.2022 - 08.2022
Scribe
Southeast Orthopedic Specialists
03.2022 - 06.2022
Restaurant Manager
CiCis Pizza
07.2021 - 03.2022
Restaurant Team Member
CiCis Pizza
04.2021 - 06.2021
Associate of Science - Clinical Research Coordinator
Florida State College At Jacksonville