Anastasija Sasina
Brooklyn,NY
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled in using Practice Fusion software appointment scheduling system to manage over 60 patients weekly. Organized and accurate in managing patient flow. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Brooklyn Comprehensive Care Center
Brooklyn, NY
04.2022 - Current
- Greeted patients at the front desk, and answered all questions before their appointment with the doctor.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
Pharmacy Cashier
Bay Parkway Pharmacy
Brooklyn, NY
07.2021 - 01.2022
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
- Performed cash, card and check transactions to complete customer purchases.
Education
Biology
College of Staten Island of The City University of New York
Staten Island, NY05.2024
High School Diploma -
Orignis High School
Brooklyn, NY06.2020
Skills
- Front Desk Operations
- Positive Attitude and Energetic
- Call Answering and Routing
- Customer Complaint Resolution
- Computer Proficiency
- Confirming Transactions
- Reminder Calls
- Directing Callers
- Call Transfers
Languages
Russian
Native or Bilingual
Latvian
Timeline
Front Desk Receptionist
Brooklyn Comprehensive Care Center
04.2022 - Current
Pharmacy Cashier
Bay Parkway Pharmacy
07.2021 - 01.2022
Biology
College of Staten Island of The City University of New York
High School Diploma -
Orignis High School
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