Anastasija (Ana) Antovska

Collaborated closely with the managers and other senior staff to ensure the smooth running of the banquets

• Explained information about the quality, value, and style of products to influence guest's buying decision

• Listened to customer needs and preferences to provide accurate suggestion

• Served guests in fast-paced environment and managed time for an optimal experience for each guest • Assisted other workers to achieve maximum efficiency during peak attendance times.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Upsold high-profit items to enhance sales numbers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business. Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
• Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
• Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
• Developed rapport with regular customers, fostering loyalty and repeat business

• Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences

• Collaborated closely with the managers and other senior staff to ensure the smooth running of the banquets
• Explained information about the quality, value, and style of products to influence guest's buying decision
• Listened to customer needs and preferences to provide accurate suggestion
• Served guests in fast-paced environment and managed time for an optimal experience for each guest
• Assisted other workers to achieve maximum efficiency during peak attendance times.

• Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures, and guest experiences
• Remembered over 100+ names of regulars, creating a friendly rapport with customers
• Handled escalated customer complaints to provide full resolutions and promote loyalty
• Performed accurate monthly inventories of supplies and equipment
• Assisted the manager in accounting operations, including budget projections and allocations.

• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times
• Providing information to help food and beverage selections
• Presenting ordered choices in a prompt and efficient manner
• Maintaing dining ambiance with an enthusiastic attitude
• Preparing room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
• Protecting establishment and customers by adhering to sanitation, safety, and alcohol beverage control policies.