ANASTASIYA TERESHCHENKOVA
HR
Waxhaw,NC
Summary
Driven and insightful Human Resources Coordinator who assists the team with staffing, record-keeping, employee engagement and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develop career-based knowledge and oversee efficient HR operations by balancing organizational targets with compliance nd employee demands.
Overview
5
5
years of professional experience
1
1
Certificate
3
3
Languages
Work History
HR Coordinator
HMSHost
09.2021 - Current
- Assists with recruiting, onboarding and hiring, employee record-keeping, airport credentials, and payroll processing for an expanding company with a current roster of over a thousand employees
- Coordinates confidential HR investigations and support the HR Specialists, HR Generalist, and HR Business Partner
- Supports the operations side of the business with staffing by conducting weekly new hire orientation classes of 30-60 people
- Works closely with the Director of Operations, Assistant Director and Operations Controller to improve talent management, assist with training and development, and ensure compliance
- Establishes employee enrichment events to promote associate retention within our branch
Marketing & Sales Representative
Injury Institute & MD Marketing
10.2019 - 03.2020
- Provides marketing services for physicians specializing in treating personal injury and worker’s compensation patients on a lien basis
- Connect personal injury and worker’s compensation attorneys with a directory of doctors at over 1,135 medical facilities throughout Northern and Southern California
- Arranges medical appointment for clients of attorneys at no cost through a concierge service
- Identifies appropriate marketing channels and target customers for campaigns
Customer Service / BDC Representative
Lexus Of Glendale
08.2019 - 10.2019
- Manages over 100 customer calls per day that answer clientele questions, provide vehicle status and service quotes, direct questions to the client’s service advisor, and address any complaints or concerns
- Schedules appointments over the phone to service the vehicle and answers any questions over email
- Reaches out to clients over phone calls and Karma as a reminder to maintenance the vehicle
- Experience using CDK, Karma, Xtime, UCX, and basics of Excel
- Demonstrates respect, friendliness and willingness to help guests wherever needed
Acquisitions Assistant / BDC Sales
Culver City Honda
02.2019 - 07.2019
- Organizes contact with customer prospects who have their vehicle advertised for sale, both online and as walk-ins to the store
- Sets appointment with costumers to visit the dealership for an appraisal and use sound judgement, research, and excellent interpersonal skills to make offers on vehicles and close sales
- Pinpoints and refer prospective buyers interested in a trade-in to the sales team
- Develops and maintains a knowledge base of evolving stock, services, and inventory needs of the dealership
- Establish and maintain great customer relationships that encourages repeat and referral business, both in person and over the phone
Customer Service / BDC Representative
Lexus of Santa Monica
06.2018 - 01.2019
- Handles all incoming calls to the service department that answered clientele questions, provided vehicle status and quotes, directed questions to the client’s service advisor, and address or escalate any complaints or concerns
- Maintains a general understanding of the repair process and explains the process to the customers
- Partners with service advisors to schedule appointments per procedures over the phone
- Reaches out to clients over phone and Karma as a reminder to maintenance the vehicle
- Experience using CDK, Karma, Xtime, UCX, and basics of Excel
Demonstrated respect, friendliness and willingness to help guests wherever needed
Education
Associate of Science - Business Administration
Santa Monica College
Santa Monica, CA06.2022
Associate of Arts - Social And Behavioral Science
Santa Monica College
Santa Monica, CA06.2022
Associate of Arts - General Science
Santa Monica College
Santa Monica, CA06.2022
Associate of Arts - Economics
Santa Monica College
Santa Monica, CA06.2022
Some College (No Degree) - International Business Management
Mount St. Mary's University
Brentwood, CASkills
- Human Resources Policies and Procedures Expertise
- Onboard New Hires
- Oracle/ PeopleSoft HRMS
- Recruitment
- Hiring and Terminations
- Confidential Document Control
- Retention Program Development
- Conduct Orientations and Training
Languages
Russian
Native or Bilingual
Ukrainian
Professional Working
French
Elementary
Certification
- SHRM-CP - SHRM Certified Professional
Timeline
HR Coordinator
HMSHost
09.2021 - Current
Marketing & Sales Representative
Injury Institute & MD Marketing
10.2019 - 03.2020
Customer Service / BDC Representative
Lexus Of Glendale
08.2019 - 10.2019
Acquisitions Assistant / BDC Sales
Culver City Honda
02.2019 - 07.2019
Customer Service / BDC Representative
Lexus of Santa Monica
06.2018 - 01.2019
Associate of Science - Business Administration
Santa Monica College
Associate of Arts - Social And Behavioral Science
Santa Monica College
Associate of Arts - General Science
Santa Monica College
Associate of Arts - Economics
Santa Monica College
Some College (No Degree) - International Business Management
Mount St. Mary's University