Anastasiya Zhelizko
South River,NJ
Summary
Detail-oriented professional with a strong ability to manage multiple tasks efficiently. Proven reliability and proficiency in problem-solving, complemented by excellent communication skills. Quick to learn and adapt, fostering positive interactions in team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Paraprofessional Substitute
Kelly Educational Services
Old Bridge, New Jersey
11.2025 - Current
- Supervised student behavior to maintain a safe and productive learning environment.
- Assisted teachers with lesson plan implementation, providing instruction and guidance to students.
- Monitored student behavior and provided positive reinforcement to encourage appropriate conduct.
- Responded quickly to emergency situations using problem solving skills and proper safety protocols.
Medical Assistant
Goldstar Ped
Colts Neck, New Jersey
10.2025 - 01.2026
- Assisted healthcare providers with patient examinations and medical procedures.
- Administered medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, rapid tests, and urinalysis as requested by the physician
CSR/MA
Passport Health Travel Clinic
Shrewsbury, NJ
05.2024 - 10.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Mentored junior team members and managed employee relationships.
Medical Assistant
Atlantic Pediatrics
Ocean County, NJ
06.2023 - 05.2024
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted back office patient processes to reduce office wait times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Organized patient charts before each day's clinic sessions began.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Processed orders for medical supplies and lab equipment.
Medical Assistant
Ivy Pediatrics
South Amboy, NJ
01.2023 - 06.2023
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Educated patients about medications, procedures and physician's instructions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Checked patients in and out for appointments and collected co-payments.
Call Center Representative
Ivy Pediatrics
South Amboy, NJ
07.2022 - 12.2022
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Informed patients of financial responsibilities prior to rendering services.
Education
Associate of Arts - General Studies
Middlesex County College
Edison, NJ12-2024
High School Diploma -
Old Bridge High School
Matawan, NJ06.2020
Bachelor of Science - Education
Kean University
Union, NJSkills
- Emergency response skills
- Verbal/written communication
- Conflict resolution
- HIPAA Compliance
- Building Customer Trust and Loyalty
- Detail-Oriented
- Comprehensive patient record management
- Customer Service
- Time management
- Team coordination
Languages
English
Native/ Bilingual
Ukrainian
Native/ Bilingual
Russian
Professional
Accomplishments
The National Society of Collegiate Scholars
Certification
Substitute Teacher Certification
Timeline
Paraprofessional Substitute
Kelly Educational Services
11.2025 - Current
Medical Assistant
Goldstar Ped
10.2025 - 01.2026
CSR/MA
Passport Health Travel Clinic
05.2024 - 10.2025
Medical Assistant
Atlantic Pediatrics
06.2023 - 05.2024
Medical Assistant
Ivy Pediatrics
01.2023 - 06.2023
Call Center Representative
Ivy Pediatrics
07.2022 - 12.2022
Associate of Arts - General Studies
Middlesex County College
High School Diploma -
Old Bridge High School
Bachelor of Science - Education
Kean University