Summary
Overview
Work History
Education
Skills
Timeline
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Anastazia Edgin

Eagleville,TN

Summary

Dynamic and reliable Cashier Team Lead at Flying J Travel Center with proven expertise in customer service and team leadership. Skilled in cash handling and training new employees, I foster strong customer relationships and enhance store loyalty through effective problem-solving and engaging service. Committed to maintaining high operational standards and a positive shopping experience.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

Flying J Travel Center
10.2024 - Current
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.

Packing Machine Operator

IPL
04.2024 - 10.2024
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Operated sit down forklift.

Cashier/Floor Associate

Cash Saver Grocery Store
01.2023 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.

Education

Associate of Arts - Criminal Justice

University of Memphis Lambuth
Jackson, TN

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Punctual and reliable
  • Flexible schedule
  • Store opening and closing
  • Cashier training
  • POS systems
  • Merchandise zoning
  • Upselling strategies
  • Time management
  • Multitasking and organization
  • Customer engagement
  • Basic math
  • Honest and dependable
  • Cleaning and sanitizing
  • Facing merchandise
  • Food handling

Timeline

Cashier Team Lead

Flying J Travel Center
10.2024 - Current

Packing Machine Operator

IPL
04.2024 - 10.2024

Cashier/Floor Associate

Cash Saver Grocery Store
01.2023 - 03.2024

Associate of Arts - Criminal Justice

University of Memphis Lambuth

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Anastazia Edgin