Anastazia Petitfrere
Lehigh Acres
Summary
Dedicated administrative professional with a strong background in patient care coordination and compliance. Skilled in managing patient records and streamlining intake processes to ensure high-quality service delivery and patient retention. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Preferred care
Fort myers
09.2023 - Current
- Coordinated intake process for new patients, ensuring timely data collection.
- Managed scheduling of appointments and follow-ups for healthcare services.
- Maintained accurate patient records in electronic health systems for compliance.
- Developed informational materials to educate patients about services offered.
- Reviewed insurance information to verify coverage prior to patient visits.
- Organized referral processes for specialized care within the healthcare network.
- Maintained accurate records of client intakes in electronic database system.
- Completed day-to-day duties accurately and efficiently.
- Handling complaints from patients
- Fielding calls and emails from patients and providers
- Scheduling procedures, consultations and other services
- Performing standard clerical work
- accessing lee and Naples hospitals to follow the patients in case in hospital stay
- Managed client relationships to ensure satisfaction and retention.
- Collaborated with marketing to create effective promotional campaigns.
- Maintained accurate records of all sales activities using CRM software systems.
- Provided timely customer service support to resolve any issues quickly and efficiently.
Administrative Assistant/Patient Care Technician - CCHT
Medical Center
NAPLES
09.2021 - Current
- Facilitated communication between departments to streamline administrative tasks.
- Prepared reports and documentation for team meetings and departmental reviews.
- Maintained inventory of office supplies and ordered replacements as needed.
- Trained new staff on office procedures and software systems used at the center.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled all patients for treatment.
- Facilitated all transportation for patients living in ALF's
- ERM
- Completing projects and meeting deadlines
- Completing at least 4 Dialysis treatments in a day in case the team fell short
Patient Care Technician - CCHT
DaVita
FORT MYERS
12.2020 - 09.2021
- Assisted nursing staff in monitoring patient vital signs and comfort levels.
- Maintained cleanliness and organization of patient care areas and equipment.
- Prepared and maintained dialysis machines for patient use.
- Conducted patient assessments to ensure safety and comfort.
- Educated patients about dialysis procedures and care instructions.
- Assisted in troubleshooting equipment malfunctions during procedures.
- Collaborated with healthcare team to develop treatment plans.
- Documented treatment sessions and patient responses accurately.
- Maintained a sterile environment by following infection control protocols.
- Provided patient education on topics such as diet, fluid restrictions, and lifestyle changes.
- Administered medications prescribed by physician to patients undergoing treatment.
- Maintained accurate records of patient care, treatments, and progress notes in accordance with HIPAA regulations.
- Participated in team meetings regarding patient care issues or concerns.
- Conducted dialysate preparation, machine setup, and other related duties for hemodialysis treatments.
- Observed patients for adverse reactions and monitored hemodialysis machines for malfunctions.
- Provided emotional support to family members of patients undergoing dialysis treatments.
- Skilled CCHT positively committed to monitoring data and quality measures in collaboration with providers to continually improve patient care and support services. Dedicated to providing individualized care and promoting health without sacrificing comfort. Fosters relationships and coordinate with healthcare professionals to advance patient care.
- Assisted nursing staff in providing direct patient care services including wound dressing changes and catheter insertions and removals when necessary.
- Implemented infection control measures per facility policies when dealing with contaminated items or hazardous materials.
Patient Care Assistant
Millenium Physicians Group
Fort Myers
11.2019 - 11.2020
- Monitored and recorded patient vital signs and medical information.
- Supported healthcare team in administering medications and treatments.
- Communicated effectively with patients to address concerns and questions.
- Educated patients on health management and wellness practices.
- Documented patient interactions accurately in electronic health records systems.
- Answered call lights promptly to ensure timely response to patient needs.
- Engaged with patient family and friends to provide courteous visit experience.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Reviewed insurance policies for accuracy and compliance with regulations.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
Education
High School Diploma -
East Lee County High School
Fort Myers05-2018
Skills
- Patient intake coordination
- Electronic health records
- Medical billing verification
- Appointment scheduling
- Patient education materials
- Healthcare compliance
- Administrative support services
- Team collaboration
- Data accuracy monitoring
- Problem solving
- Time management
- Attention to detail
- Patient scheduling
- Confidentiality
- Charting and clinical documentation
- Follow-up skills
- Insurance verification
- Deadline adherence
- Data Entry Management
- Active listening
- Organizational skills
- Written communication
- Team building
- Customer service
- Professionalism
- Documentation and recordkeeping
- Multitasking Abilities
- Train employees
- Teamwork
Certification
- CCHT
- BLS
Timeline
Intake Coordinator
Preferred care
09.2023 - Current
Administrative Assistant/Patient Care Technician - CCHT
Medical Center
09.2021 - Current
Patient Care Technician - CCHT
DaVita
12.2020 - 09.2021
Patient Care Assistant
Millenium Physicians Group
11.2019 - 11.2020
High School Diploma -
East Lee County High School
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