Anastazja Szymkowicz
Summary
Dynamic leader with a proven track record at Five Seasons Windows, elevating revenue from $2M to $8.5M through strategic process optimization and team development. Expert in client management and adept with tools like HubSpot, showcasing significant achievements in operational efficiency and customer satisfaction. Skilled in fostering growth and driving results with a focus on compliance and innovation. Eager to leverage diverse skill set to contribute to creative, impactful projects in industries that encourage thinking outside the box.
Overview
7
7
years of professional experience
Work History
Operations Manager & Sr Project Coordinator
Five Seasons Windows
Denver, CO
01.2021 - Current
- Hired, trained, and coached a growing team, creating training materials and operational documents to streamline processes and improve efficiency.
- Managed customer complaints and inquiries, ensuring timely solutions, and maintaining high satisfaction levels. Improved service delivery based on customer feedback and performance metrics.
- Planned and managed daily operations, including scheduling, tracking KPIs, and optimizing workflows. Helped to create the company’s Operations Manual, developed forms, and implemented process improvements to enhance productivity.
- Oversaw invoicing, payments, and vendor relationships.
- Processed, created, and managed invoices and payments, tracking all receipts, sales commission calculations, and vendor correspondence for order placement and payment management.
- Managed relationships with subcontractors and manufacturers, ensuring timely payments and efficient supply chain management.
- Applied for and managed licenses and permits for municipalities in and around Denver, CO, ensuring the company maintained full compliance with local regulations.
- Managed three pipelines in our CRM system (HubSpot) and effectively collaborated with cross-functional teams to align on customer insights and share operational feedback.
- Contributed to company growth from $2 million to $8.5 million in revenue, expanding staff from 3 to 13 employees.
- Regularly reported on operational performance and presented insights to senior management
Assistant Manager
Taylor Bradshaw Music
New York, NY
11.2019 - 01.2021
- Networked at shows and events in order to find future booking opportunities.
- Managed social media accounts, and implemented marketing plans to increase follower engagement.
- Responsible for content creation and optimization.
- Created and redesigned website to enhance navigation and improve visual appeal.
Account Executive & Corporate Trainer
Adrian Martin Acquisitions
New York, NY
05.2018 - 12.2018
- Sales professional who trained, coached, and developed a team of 10-15 people.
- Conducted structured interviews.
- Boosted confidence of employees by providing skills training and individual coaching plans to improve knowledge and productivity.
- Cultivated and developed customer relationships to enable sustained revenue growth.
Education
Bachelor of Fine Arts - Media Communications Arts (Focus in Sonic Arts)
CUNY City College of New York
New York, NY05.2020
Skills
- Microsoft Office Suite
- Google Drive/Workspace
- Wix, GoDaddy, Wordpress
- Client Management
- Monday, HubSpot, Marketsharp, Salesforce
- Avid Pro Tools
- Logic ProX
- IzoTope
Timeline
Operations Manager & Sr Project Coordinator
Five Seasons Windows
01.2021 - Current
Assistant Manager
Taylor Bradshaw Music
11.2019 - 01.2021
Account Executive & Corporate Trainer
Adrian Martin Acquisitions
05.2018 - 12.2018
Bachelor of Fine Arts - Media Communications Arts (Focus in Sonic Arts)
CUNY City College of New York
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