I am a dedicated and versatile professional with a proven track record of success in teaching and customer service. I focus on providing exceptional support to those I work with; I have strong communication and problem-solving skills. I am seeking a new challenge in a role that will allow me to use my skills and experience to make a difference.
Hi, I’m
Ana Stephanie Torres Desir
High Point,NC
Summary
Overview
9
years of professional experience
1
Certification
Work History
Phoenix Academy
Teacher
Job overview
- Collaborated with colleagues to coordinate grade-level activities, events, and parent-teacher conferences
- Managed classroom behavior and maintained a positive and inclusive learning environment for all students
- Demonstrated flexibility and adaptability by modifying teaching strategies to accommodate diverse learning styles and individual student needs
- Provided timely and constructive feedback to students, encouraging their growth and fostering a sense of achievement
- (Our class showed the highest eog (end of grade ) test score growth for math and reading in the school ) Incorporated technology and multimedia resources into lessons to enhance student engagement and facilitate interactive learning experiences
- Actively participated in professional development opportunities, staying updated on educational best practices and implementing them in the classroom
- Built relationships with people from different backgrounds and cultures.
Salem Baptist Christian School
Elementary Education Teacher
01.2021 - 01.2022
Job overview
- Developed and delivered training sessions to 4th-grade students, fostering their academic growth and development
- Created and implemented engaging lesson plans and educational activities to promote active learning and student participation
- Utilized effective communication and interpersonal skills to build positive relationships with students, parents, and fellow educators
- Conducted assessments and evaluations to track student progress and identify areas for improvement, implementing targeted interventions as necessary.
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels
Lexington City Schools
ESL Teacher Assistant
01.2020 - 01.2021
Job overview
- Provided math and reading instruction in a small group setting
- Provided supplemental instruction to ELLs under the direction of a classroom or ESL teacher
- Facilitated and encouraged parental involvement
- Guided minority families with resources to increase parent and student success
- Made home visits when necessary to accompany school staff
- Served as interpreter or translator between students, school, home, and/or community
- Facilitated cross-cultural communication by converting one language into another in spoken or written form
- Convey the message and meaning of information as the speaker or writer stated it but within the appropriate cultural context
- Collaborated with professionals, students, and parents to support student success through multilingual resources
- Assisted in school/division program presentations, parent/teacher conferences, and training as needed.
Wesleyan Christian Academy
Teacher Assistant
01.2019 - 01.2020
Job overview
- Ensuring that all children are supervised at all times
- Establishing routines
- Building children’s self-esteem through positive guidance and nurturing
- Communicating with parents and discussing their children’s development
- Implementing positive discipline
- Observing children and making notes of progress and development
- Providing a safe and secure environment where children feel comfortable
- Providing age-appropriate experiences and activities for children, including storytelling, games, and songs
High Point Housing Authority
Receptionist
01.2019 - 01.2019
Job overview
- Welcome clients and visitors with a positive and helpful attitude
- Help clients navigate the office
- Announce clients as necessary
- I was responsible for answering phone calls, providing general assistance to clients, customers, and other callers, and transferring calls to the appropriate personnel
- Assisted colleagues with administrative tasks
- Sorted and distributed mail
- Provide excellent customer service
- I kept the lobby and reception area clean
- Received tenant documents and delivered them to the relevant staff
- Performed other duties as assigned
- Provides information to the public concerning available sec 8 and public housing applications.
Panama Christian Academy
Teacher
01.2018 - 01.2018
Job overview
- Utilize a curriculum that reflects the diverse educational, cultural, and linguistic backgrounds of the students served
- Develop professional relationships with other agencies and programs
- Work with program coordinators to ensure initiatives are being met
- Tutor students on an individual basis
- Establish and communicate clear objectives for all learning activities
- Maintain and update all files and records
- Prepare reports and attend all faculty meetings and assist all special education teachers as per determine
- Individual Education Plans
- Analyze all student requirements and recommend improvements in study habits and perform an assessment on all student tests in both formal and informal environment
- Select, store, order, issue, and inventory classroom equipment, materials, and supplies
- Middle Office
MMG Bank
Middle Office Associate
01.2017 - 01.2017
Job overview
- Ensures that all required compliance documents have been completed
- Ensures that all the procedures are in compliance with the organization's rules and regulations
- Reconcile and validate accounts capture and day trading activity in a timely and accurate manner
- Maintain the integrity and confidentiality of all trade-related data
- Provide excellent and outstanding customer service.
Connect Miles
Customer Service and Sales Representative
01.2016 - 01.2017
Job overview
- Coordinated with airline customer service agents in a collaborative team environment and supported colleagues in resolving customer challenges and issues
- Performed account lookups, verified travel documentation, and provided information to travelers to ensure safe boarding and proper accommodations.
Alorica/EGS
Customer Service Agent
01.2013 - 01.2016
Job overview
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high quality service.
- Explain the benefits of the service/product
- Ensure customers feel supported and valued
- Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Build lasting relationships with clients and other call center team members based on trust and reliability
- Use software, databases, scripts, and tools appropriately
- Made sales or recommendations for products or services that suit client needs better
- Take part in training and other learning opportunities to expand knowledge of the company and position
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Processing forms, orders, and applications requested by customers
- Recording details of comments, inquiries, complaints, and actions taken
- Maintains and improves quality results by adhering to standards and guidelines; recommended procedures for continuous improvement
Education
Google
Professional Certificate from Project Management
03.2023
University Overview
Interamerican University of PanamaPanama CIty, Panama
Bachelor of Arts from Communications
07.2018
University Overview
- Cum Laude Graduate
Skills
- Data Entry
- Relationship Building
- Cultural Awareness
- Conflict Resolution
- Data Entry
- Problem Solving
Accomplishments
Accomplishments
- Data Organization - Organized scores of over 35 students into online database for parents' immediate access.
- Targeted Development - Met with parents and guardians to discuss children's progress and to determine priorities and resource needs.
- Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Led class to be the highest scoring in math and reading standardized test scores during the 2022-2023 school year.
- Updated and maintained company database to reflect current and accurate client records for more than 500 accounts.
- Recognized by customers, quality analyst and supervisor for expedient and effective service.
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
Haitian Creole
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All progress takes place outside the comfort zone.
Timeline
Elementary Education Teacher
Salem Baptist Christian School
01.2021 - 01.2022
ESL Teacher Assistant
Lexington City Schools
01.2020 - 01.2021
Teacher Assistant
Wesleyan Christian Academy
01.2019 - 01.2020
Receptionist
High Point Housing Authority
01.2019 - 01.2019
Teacher
Panama Christian Academy
01.2018 - 01.2018
Middle Office Associate
MMG Bank
01.2017 - 01.2017
Customer Service and Sales Representative
Connect Miles
01.2016 - 01.2017
Customer Service Agent
Alorica/EGS
01.2013 - 01.2016
Teacher
Phoenix Academy
Google
Professional Certificate from Project Management
Interamerican University of Panama
Bachelor of Arts from Communications
Enlaces
https://www.linkedin.com/in/ana-stephanie-torres-desir-15a771106/
Certificados y licencias
ESL Certification
First Aid Certification
CPR Certification
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