Anasthasie Antoine
Summary
Dedicated Assistant Branch Manager bringing demonstrated success in cultivating account retention and client satisfaction. Well-versed in taking in loan applications and financial product advisement. Ready to contribute 5 years of management experience.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager
Flagstar Bank
05.2022 - Current
- Assist in creating a strong sales, service and operational culture, fostering an environment for all to excel and achieve personal as well as service goals.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Managed branch size of over $334,005,873.05 in deposits and team of 15 full and part-time employees.
- Conducted daily huddles and weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Store Supervisor
TD Bank
04.2015 - 02.2022
- Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.
- Scheduled staff as necessary to meet customer service needs
- Approves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decisions that will impact Store financial results
- Responded to customer inquiries, complaints and comments daily, and determined corrective action
- Provides supervision/coaching/mentoring of Teller and Platform staff to positively reinforce behavior and assists with staff development planning.
Shift Supervisor
PLS CHECK CASHING
11.2013 - 03.2015
- Manage high amounts of inventory in store including supplies, and currency in safe
- Supervised and prepared daily individual paperwork for team
- Evaluates daily performance of cashiers and delivers documented coaching observations
- Trained and developed new associates on POS systems and sales tactics.
Education
Associate of Applied Science -
Kingsborough Community College
Brooklyn, NY05.2020
Skills
Coaching and Mentoring
Financial Reporting
Customer Service
Team Development
Team Building Leadership
Recruitment and hiring
Loan Servicing
Loan Closing
NMLS Registration
Shift Scheduling
Timeline
Assistant Branch Manager
Flagstar Bank
05.2022 - Current
Store Supervisor
TD Bank
04.2015 - 02.2022
Shift Supervisor
PLS CHECK CASHING
11.2013 - 03.2015
Associate of Applied Science -
Kingsborough Community College