Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana T Allen

Carolina Beach,NC

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

5
5
years of professional experience

Work History

Spa Director

Gracious Glow Experience
01.2022 - 05.2023
  • Increased staff productivity through effective training and performance evaluations.
  • Reduced operational costs by negotiating better deals with suppliers without compromising on quality or service delivery standards.
  • Directed all day-to-day operations of busy location in Wilmington area.
  • Oversaw facility maintenance, ensuring a clean and safe environment for guests and staff.
  • Enhanced guest satisfaction by implementing innovative spa treatments and services.
  • Received new spa supplies inventory and restocked work areas and shelves.
  • Organized special events aimed at attracting new clients and increasing brand visibility within the community.
  • Introduced wellness programs that boosted repeat business from loyal customers.
  • Collaborated with marketing team to create promotional materials for spa offerings.
  • Resolved customer issues promptly to build loyalty.
  • Conducted regular inventory checks, maintaining adequate stock levels while minimizing waste.
  • Stayed informed about industry trends, updating treatment menu to reflect client preferences accordingly.
  • Achieved high employee retention rates through competitive compensation packages and fostering a positive work atmosphere.
  • Coordinated staff schedules efficiently, ensuring appropriate coverage during peak hours while avoiding underutilization of personnel.
  • Boosted overall revenue by designing attractive seasonal packages and promotions.
  • Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
  • Opened and closed spa according to standard procedures.
  • Identified areas of improvement in operations, leading to increased efficiency in daily tasks.
  • Maintained strict compliance with health department regulations, passing all inspections seamlessly.
  • Promoted a culture of exceptional customer service among the spa team members.
  • Recruited, hired and trained all new employees.
  • Implemented successful updates to operations according to latest market trends and customer preferences.
  • Developed strong relationships with vendors for better product pricing and quality.
  • Implemented new booking system, streamlining appointment scheduling process for clients.

Store Manager

Luxottica Retail, Sunglass Hut
02.2018 - 02.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

Bachelor of Science - Entrepreneurship

University of North Carolina At Chapel Hill
Chapel Hill, NC
07.2015

Certification/License - Holistic Health

Institute For Integrated Nutrition
New York, NY
01.2014

Skills

  • Problem-solving skills
  • Massage Techniques
  • Decision-making skills
  • Verbal and written communication
  • Health and safety compliance
  • Cleanliness and sanitation
  • Analytical Thinking
  • Product and service knowledge
  • Recruitment and hiring
  • Operations Management
  • Therapeutic Techniques
  • Client Confidentiality
  • Schedule Management
  • Social Media Marketing
  • Employee Scheduling
  • Equipment Maintenance
  • Inventory controls
  • Professional Demeanor
  • Sales proficiency
  • Upselling strategies
  • Sales management
  • Appointment Scheduling
  • Staff Management
  • Customer Acquisition

Languages

Spanish
Full Professional

Timeline

Spa Director

Gracious Glow Experience
01.2022 - 05.2023

Store Manager

Luxottica Retail, Sunglass Hut
02.2018 - 02.2020

Bachelor of Science - Entrepreneurship

University of North Carolina At Chapel Hill

Certification/License - Holistic Health

Institute For Integrated Nutrition

Similar Profiles

CREATE PROFILE
Ana T Allen