Ana Theresa Gobaleza
San Bruno,CA
Summary
As, an experienced Business Office Director under New Development, offering leadership experience in administrative positions. Highly dependable, ethical, and reliable support specialist and leader who blends advanced technical and business acumen. Dedicated self-employed professional with 16 years in the Hospitality industry. Strong leader and problem solver to ensure all guests are taken care of with no problem.
Overview
10
10
years of professional experience
Work History
Business Office Director
Oakmont Senior Living
07.2023 - Current
- Provided guidance and support to employees during challenging situations or periods of change within the company.
- Maintained strict confidentiality when handling sensitive information related to company operations, employee records, resident agreements, and financial data.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the Executive Director.
- Investigated and resolved accounting, service, and delivery concerning resident billing, payroll, and vendor payments.
- Coordinated with internal departments to address discrepancies in invoices, purchase orders, or receiving documents promptly to avoid delays in payment processing.
- Maintained compliance with federal, state, and local employment laws throughout the entire hiring process, minimizing legal risks faced by the organization.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Completed bi-weekly payroll for 75-100 employees.
- Managed the concierge team, making sure first impressions were always met to standard.
Business Office Coordinator
Sunrise Senior Living
11.2021 - 07.2023
- Optimized workflow efficiency by delegating tasks according to individual strengths and skill sets.
- Updated reports, managed accounts, and generated reports for the company database. While using platforms such as Real Page, Point Click Care Procurement Partners, and ADP Workforce.
- Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance. Ensured all Team Members were up to date with all certifications and licensing. With guidance from the Department of Social Services and Guardian (Background Check)
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Passionate about learning and committed to continual improvement.
- Advocated for staff members, helping to identify and resolve conflicts. Developed and monitored employee recognition programs.
- Posted job openings, screened resumes, and scheduled interviews to fill positions with qualified candidates, via the Clear Company Recruiting platform.
Concierge
Sunrise Senior Living
07.2021 - 11.2021
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
- Ensured all calls were transferred to the proper Director.
- Captured all sales calls and ensured all information was taken before transferring to the Sales Team.
- Made sure the Bistro area, Front door, and surroundings were always First Impression ready.
- Watched over the security system to ensure everyone was safe within the perimeters.
- Supported the driver with making sure they are aware of daily appointments and drives for residents.
- Greeted all vendors, guests and residents with a warm welcome.
Agent Owner
Hertz Car Rental-Ana Theresa Management INC.
12.2013 - 06.2021
- Increased repeat business by fostering positive customer experiences through attentive service and follow-up communications.
- Monitored financial metrics closely to ensure profitability within the branch location consistently met or exceeded targets.
- Reached yearly goals over 80%
- Continuously met or exceeded sales targets through effective communication and relationship-building with clients.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Made sure all vehicles were up to level to ensure customers were safe while operating the vehicle.
- Increased positive feedback from clients by providing exceptional service and ensuring clean, well-maintained vehicles.
- Due to the location being inside a Hotel, we also have to observe Hotel policies and procedures.
- Worked side by side with Hotel's Sales Team to promote rental agency, proposed discounts and deals. Also tag teamed with the Valet Service to ensure all vehicles were up and ready when guest was headed out.
Education
No Degree - Business Administration And Management/HR
Heald College
San Francisco06.2002
High School Diploma -
Westmoor High School
Daly City, CA06.2000
Skills
Operational Standards Development
Operations Management
Administrative Support
Training and coaching
Financial Management
Time Management
Business Needs Identification
Human Resources Management
Business Correspondence
Monthly Fee and Payment Collection
Timeline
Business Office Director
Oakmont Senior Living
07.2023 - Current
Business Office Coordinator
Sunrise Senior Living
11.2021 - 07.2023
Concierge
Sunrise Senior Living
07.2021 - 11.2021
Agent Owner
Hertz Car Rental-Ana Theresa Management INC.
12.2013 - 06.2021
No Degree - Business Administration And Management/HR
Heald College
High School Diploma -
Westmoor High School
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