Summary
Overview
Work History
Education
Skills
Awards
References
Certification
Languages
Accomplishments
References
Hi, I’m

Anaurra Burgess

Youngstown,OH
Anaurra Burgess

Summary

Dedicated individual with several years of experience in customer service focused industries. Committed to delivering exceptional service and maintaining high standards.

Overview

4
years of professional experience
1
Certification

Work History

Chick-fil-A
Poland, OH

Team Leader
09.2023 - Current

Job overview

  • I represent high-quality customer service by providing our customers with the best experience possible.
  • I demonstrate the ability to perform my work skills quickly and efficiently.
  • I greeted customers with amazing customer service to boost their experience at our establishment.
  • I worked with other team members to increase productivity and efficiency.
  • I trained new team members on different positions to help increase workplace knowledge.

Foot Locker
Boardman, OH

Sales Associate
11.2024 - 03.2025

Job overview

  • I showed quality customer service, as I provided a positive attitude, attentiveness, and good listening skills.
  • I organized merchandise and folded clothing to display a well-kept store.
  • I conducted inventory checks with other associates to maintain a correct inventory.
  • I assisted customers by answering questions, providing product knowledge, and sharing personal thoughts.

McDonald's
Youngstown, OH

Team Member
11.2022 - 08.2023

Job overview

  • I monitored expiration dates on food items to ensure customers received freshness.
  • I communicated effectively with coworkers to maximize order accuracy and food service.
  • I resolved customer complaints in a very professional manner.
  • I prepared beverages such as sodas, smoothies, and coffee.

Wendy’s
Youngstown, OH

Crew Team Member
10.2021 - 10.2022

Job overview

  • I maintained cleanliness, as I was a dishwasher, and regularly cleaned work areas throughout my shifts.
  • I properly prepared food for customers.
  • I operated the cash register as a cashier.
  • I displayed exceptional customer service.

Education

Kent State University
Kent, OH

Bachelor of Science from Nursing
05.2025 - Current

Struthers High School
Struthers, OH

High School Diploma
05.2025

Skills

  • Multitasking
  • Customer service
  • Fast learning
  • Cooperation
  • Hardworking
  • Effective communication
  • Mentoring
  • Problem-solving
  • Organization
  • Attention to detail

Awards

  • National Honors Society (NHS)
  • Honor Roll
  • R.E.D Student of the Year
  • Student of the Month

References

  • Stephanie Mickler, (330)-750-1062 ext. 41389/(330)-507-9149
  • Frank Pape, (330)-881-5114
  • Sara McCollum, (330)-398-1264
  • Shelly LaBerto, (330)-207-3872

Certification

  • Retail Industry Fundamentals Specialist by the National Retail Federation (NRF) Foundation for mastering of skills and passing a comprehensive exam.
  • Credential Date: 12/17/2024
  • Customer Service & Sales Certified Specialist by the NRF Foundation.
  • Credential Date: 03/25/2025

Languages

Spanish
Limited

Accomplishments

  • National Honors Society
  • R.E.D Student of the Year
  • Employee of the Month

References

References available upon request.

Similar Profiles

CREATE PROFILE