Ana Valeria Barkow
Jacksonville,FL
Summary
Customer service representative with more than ten years providing the highest quality of attention to clients over the phone and face-to-face positive interactions. Using fluent Spanish with the Latino community, skilled in multi-tasking, strong communication and problem solving, proven track record of excellent customer service, solving client problems, managing different accounts, computer, and software systems, solving client questions with an exceptional positive attitude, taking initiative at any time given. Aiming to use proven skills to effectively fill the role in your company.
Overview
10
10
years of professional experience
Work History
Customer Service Clerk
Navy Exchange at NAS Jacksonville
09.2023 - Current
- Efficiently and professionally specialize in top quality services to customers
- Answer fifty plus phones calls to better guide and answer any questions.
- Assists customers with questions regarding their accounts, such as available balances, credit limits, etc.,
- Perform all types of cash, debit, credit card transactions, perform other related work.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
Front Desk/Customer Service Cashier
Bailey’s Health And Fitness
11.2022 - 09.2023
- Handle fifty plus calls daily to solve costumer issues and account questions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Supervisor
Magic Touch Inc.
01.2014 - 03.2022
- Organized weekly schedules for up to 10 clients.
- Grained and Supervised a team of three to provide exceptional customer service.
- Handled challenging situations with clients.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
Education
Associate of Arts - Human Services
Front Range Community College
LongmontSkills
- Bilingual (native-level English & Spanish)
- Problem solving
- Communication
- Strong organizational skills
- Detail oriented
- Payment Processing
- Complaint Handling
Timeline
Customer Service Clerk
Navy Exchange at NAS Jacksonville
09.2023 - Current
Front Desk/Customer Service Cashier
Bailey’s Health And Fitness
11.2022 - 09.2023
Supervisor
Magic Touch Inc.
01.2014 - 03.2022
Associate of Arts - Human Services
Front Range Community College
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