Ana Victoria Garza
Lake Worth
Summary
Professional advocate skilled in crisis intervention and emotional support. Strong focus on team collaboration and adaptable to changing needs. Proficient in active listening, conflict resolution, and maintaining confidentiality. Reliable, empathetic, and results-driven, with commitment to impactful advocacy and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administration Assistant Manager
Jt med solutions
06.2024 - Current
- Obtain authorizations for patient testing
- Medical Records
- Patient appointment confirmations
- Communicating copay information to patient
- Scheduling patients
- Answering any incoming calls
- Holding daily meetings with staff
- Communicating with clients and insurance companies
- Set up and Implement any new software for the office
Medical Receptionist
Mauricio melhado
08.2023 - 06.2024
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing faxes
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Verified patient insurance information and collected co-pays and payments for services rendered
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Managed patient assistance programs for patient medications
- Verified patients insurance and requesting authorizations and referral for patient office visits and testing
- Managed all medical records coming in to the office
Check In/Check Out Receptionist
Heller heart health
04.2023 - 08.2023
- Checkout/In Specialist: Responsible for warmly greeting patients during check-out, providing friendly and prompt assistance while coordinating their care
- Ensures completion of paperwork, collects payments, schedules patients, and orders labs and diagnostic tests as required
- Proficient in occasionally placing heart monitors
Medical Receptionist/Medical Records
Palm beach digestive Associates of florida
05.2021 - 04.2023
- Checkout/In & Medical Records Specialist: Dedicated professional at greeting patients during check-out, offering friendly assistance, and coordinating their care
- Ensures thorough completion of paperwork, manages sign-in procedures, security protocols, and efficiently schedules patients
- Additionally, proficient in collecting patient information, issuing medical files, and processing admissions, ensuring comprehensive support in healthcare administration
Receptionist check out
Gastroenterology Associates of Florida
07.2020 - 07.2021
- Checkout Specialist Responsibilities: Responsible for greeting patients during check-out and providing friendly, prompt assistance
- Coordinates procedures, follow-up visits, scheduling, and testing to ensure seamless patient care and satisfaction
NEWBORN HEARING TECHNICIAN
MEDNAX/ PEDIATRICS
11.2018 - 03.2020
- Daily job duties: conduct newborn hearing screens, help educate parents about the importance of the screen using video and printed tools, entering patient data and validation of hearing screens, confirming and/or rescheduling outpatient appointments, following up on equipment issues, training new staff, insurance verification, reporting newborn hearing screens to the state monthly, and handling administrative documents
NEWBORN HEARING TECHNICIAN
SOUTH DADE NEONATOLOGY
09.2017 - 11.2018
- Providing a hearing screen for new born babies, completing patient documents in a timely manner, reporting new born hearing screen results to the state of Florida monthly, maintaining a sanitary environment, and assuring equipment is up to date
CASHIER
BURGER KING
11.2016 - 09.2017
- Providing customer service by receiving and delivering funds and orders, maintaining a sanitary work environment, and keeping inventory stocked as needed
Education
Bachelor's degree - Child Psychology
Southern New Hampshire University
HIGH SCHOOL DIPLOMA - undefined
PALM BEACH CENTRAL HIGH SCHOOL
05.2017
Skills
- Medical Receptionist
- EMR Systems
- Computer Skills
- Medical Records (3 years)
- Documentation Review
- Hospital Experience
- Medical Office Experience (5 years)
- Patient Care (7 years)
- Medical scheduling (5 years)
- Medical Terminology
- HIPAA
- Scheduling
- Insurance Verification
Certification
CPR August2017 to August2019
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administration Assistant Manager
Jt med solutions
06.2024 - Current
Medical Receptionist
Mauricio melhado
08.2023 - 06.2024
Check In/Check Out Receptionist
Heller heart health
04.2023 - 08.2023
Medical Receptionist/Medical Records
Palm beach digestive Associates of florida
05.2021 - 04.2023
Receptionist check out
Gastroenterology Associates of Florida
07.2020 - 07.2021
NEWBORN HEARING TECHNICIAN
MEDNAX/ PEDIATRICS
11.2018 - 03.2020
NEWBORN HEARING TECHNICIAN
SOUTH DADE NEONATOLOGY
09.2017 - 11.2018
CASHIER
BURGER KING
11.2016 - 09.2017
Bachelor's degree - Child Psychology
Southern New Hampshire University
HIGH SCHOOL DIPLOMA - undefined
PALM BEACH CENTRAL HIGH SCHOOL
CPR August2017 to August2019
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