Anaya Chinnery
West Palm Beach,FL
Summary
Customer service representative with over 20 years of extensive expertise in data collection, client progress tracking, and accurate documentation. I am able to demonstrate strong organizational skills and a commitment to improving client outcomes through evidence-based interventions. Passionate about leveraging critical thinking and advanced communication skills to foster positive client relationships and drive continuous improvement.
Overview
12
12
years of professional experience
Work History
Registered Behavior Technician
MOD behavior ABA
West Palm Beach, FL
02.2023 - 01.2024
- Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
- Resolved complex problems by working with other departments to provide solutions that meet the childs needs.
- Maintained detailed records of client interactions, and comments for future reference.
Registered Behavior Technician
Mountaineers School Of Autism
West Palm Beach
04.2022 - 06.2022
- Collected and recorded data, ensuring accurate tracking of client progress.
- Issued correct SDs across programs, maintaining consistency and reliability.
- Completed daily progress notes for each client by deadlines, improving documentation accuracy.
- Gathered feedback through meetings with supervisor and used the data to improve customer service for clients.
Registered Behavior Technician
Family Behavioral Solutions
Boynton Beach
11.2020 - 04.2021
- Answered inbound calls, chats and emails to facilitate customer service to parents.
- Collected and recorded client data, ensuring accuracy and compliance with program standards.
- Completed daily progress notes for each client by deadlines, maintaining thorough documentation.
Registered Behavior Technician
Florida Autism Center
Palm Beach Gardens
02.2018 - 10.2020
- Fostered positive client relationships, adapting communication styles to meet individual needs and promote engagement in therapy sessions.
- Updated databases with new and modified client data.
- Collaborated with BCBA team to optimize treatment plans, contributing to measurable improvements in client behavior and skill acquisition.
Family Support Worker
Children's Home Society
West Palm Beach
04.2017 - 01.2018
- Provided on-call support, ensuring timely assistance and crisis management for families in need.
- Participated in weekly client staff meetings, contributing to collaborative care plans.
- Maintained accurate records of client progress including documentation of services provided.
Customer Service Associate
Lowes
West Palm Beach
02.2012 - 04.2017
- Developed relationships with key clients through regular contact and follow-up communication.
- Answered phone calls from customers promptly and courteously.
- Maintained knowledge of current sales promotions and new product releases.
After school Counselor
Renaissances Charter School
West Palm Beach
10.2012 - 03.2017
- Maintained accurate records of student attendance and progress reports.
- Enforced safety rules while maintaining an enjoyable learning environment.
- Collaborated with school staff to develop student-centered goals and objectives for after-school programs.
Education
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL06-2009
Skills
- Group Instruction
- Critical Thinking
- Crisis Management
- Time Management
- Professional Demeanor
- Data Collection
- Scheduling
- Call Management
- Paperwork Processing
- Data Entry
- Conflict Resolution
- Complaint Handling
Timeline
Registered Behavior Technician
MOD behavior ABA
02.2023 - 01.2024
Registered Behavior Technician
Mountaineers School Of Autism
04.2022 - 06.2022
Registered Behavior Technician
Family Behavioral Solutions
11.2020 - 04.2021
Registered Behavior Technician
Florida Autism Center
02.2018 - 10.2020
Family Support Worker
Children's Home Society
04.2017 - 01.2018
After school Counselor
Renaissances Charter School
10.2012 - 03.2017
Customer Service Associate
Lowes
02.2012 - 04.2017
High School Diploma -
Palm Beach Gardens High School
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