Anaya Collins
Hartford,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
4
4
years of professional experience
Work History
Health Concierge
Aetna
Hartford , CT
11.2025 - 06.2026
- Developed personalized health plans in collaboration with healthcare providers.
- Coordinated care services for members to promote health and wellness.
- Educated members on available resources and support programs.
- Monitored member engagement and satisfaction through regular follow-ups.
- Assisted members with benefit inquiries and claims processing.
At you service
Macys Department Store
Manchester, Connecticut
07.2025 - 11.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Retail Sales Associate
Platos's Closet
South Windsor, Connecticut
06.2024 - 05.2025
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Assisted customers in locating desired items and provided product information.
- Maintained cleanliness and organization of the store environment for customer comfort.
Beauty Advisor
Ulta Cosmetics And Salon
09.2023 - 05.2024
- Addressed customer inquiries about products and services, assisted with merchandise location, and highlighted key items.
- Recommended tailored hair and beauty products based on individual customer needs.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Processed payments and entered sales in register to ensure efficient customer transactions.
Front Counter Crew Member
Dairy Queen Grill & Chill
01.2023 - 03.2024
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Cultivated welcoming atmosphere through friendly interactions with customers.
- Managed time during busy shifts, prioritizing tasks to enhance service flow.
- Demonstrated adaptability by rotating between various stations, optimizing team performance.
- Maintained clean, organized workspace to support team efficiency during peak hours.
Sales Associate
Michaels Craft Store
10.2022 - 03.2023
- Assisted customers with product inquiries, selections, and purchases to facilitate a positive shopping experience.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Processed returns, exchanges, and refunds according to store policy to ensure customer satisfaction.
- Arranged merchandise on racks to create an appealing shopping environment. and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Placed new merchandise on shelves, ensuring proper labeling and organization, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Glastonbury High School
Glastonbury, CT06-2023
Skills
- Health program coordination
- Health coaching
- Patient health advocacy
- Customer Engagement
- Customer Service
- Sales strategies
- Organization and Multitasking
- Time management
- Attention to detail
- Team Collaboration
- Conflict resolution
Accomplishments
- Supervised team of 11 staff members.
Timeline
Health Concierge
Aetna
11.2025 - 06.2026
At you service
Macys Department Store
07.2025 - 11.2025
Retail Sales Associate
Platos's Closet
06.2024 - 05.2025
Beauty Advisor
Ulta Cosmetics And Salon
09.2023 - 05.2024
Front Counter Crew Member
Dairy Queen Grill & Chill
01.2023 - 03.2024
Sales Associate
Michaels Craft Store
10.2022 - 03.2023
High School Diploma -
Glastonbury High School