Anaya Corbett
Philadelphia ,PA
Summary
Dedicated and compassionate Patient Service Representative with strong communication and problem-solving skills. experience in healthcare settings, proficient in patient intake, insurance verification, and scheduling, ensuring patient satisfaction skilled in managing patient records, resolving inquiries, and maintaining a high level of professionalism.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Temple University Hospital
12.2024 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Identify and collect patient's copayment for Emergency services as applicable
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Handled customer service inquiries in person, via telephone and through email.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department
- Obtains referrals as required from patients, physician offices or online resources
- Used Epic to schedule appointments.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Delivered support to medical staff in completion of patient paperwork.
Patient Service Representative
St Christopher Hospital For Children
09.2022 - 10.2024
- Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH
- Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned
- Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs
- Support checkout at Gastroenterology's ambulatory office, scheduling patients for procedures after office visits
- Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed
- Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
- Responsible for the integrity of pre-registration to include accurate health care coverages
- Knowledge of medical insurance and billing processes.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Medical Scribe
Cooper University Hospital
09.2020 - 06.2022
- Document patient histories, physical exams, and provider assessments in real time with accuracy and attention to detail.
- Navigate electronic medical record (EMR) systems to input patient information, update charts, and manage clinical documentation.
- Assist providers by organizing patient charts, preloading relevant medical information, and preparing documentation templates.
- Communicate effectively with providers, nurses, and staff to support smooth patient flow and timely documentation.
- Use medical terminology, anatomy, and clinical knowledge to ensure clarity and accuracy in patient notes.
- Review charts for completeness and support quality documentation, coding accuracy, and proper chart organization.
- Accurately transcribe provider dictation, diagnoses, treatment plans, and follow-up instructions.
- Adapt quickly in a fast-paced clinical setting, multitasking between charting, reviewing results, and supporting provider workflow.
- Proficient in navigating EMR systems to input patient data, orders, medications, and follow-up instructions.
Education
High School Diploma -
Strawberry Mansion High School
Philadelphia, PA07.2020
Skills
- Scheduling expertise
- Calendar management
- Communication Skills
- Organizational Skills
- Detail Oriented
- Written Communication
- Medical Terminology
- Epic Software
- Patient relations
- Multitasking
- Excellent Interpersonal Skills
- Computer Skills
- File preparation
- Data entry
- Customer Service
- EMR SYSTEM
- Clinical Documentation
- General Clerical Skills
- Multi-line telephone system control
- Strong organization
- Patient Scheduling
- Medical filing
- Insurance verifying
- Appointment confirmation
- Data entry experience
- Patient charting expertise
- Medical transcription
Timeline
Patient Service Representative
Temple University Hospital
12.2024 - Current
Patient Service Representative
St Christopher Hospital For Children
09.2022 - 10.2024
Medical Scribe
Cooper University Hospital
09.2020 - 06.2022
High School Diploma -
Strawberry Mansion High School