Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Anaya Lee

Queens

Summary

I am a level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. As well as very proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience

Work History

Front Store Associate

CVS Pharmacy
06.2021 - 01.2022
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Trained new associates on store policies, procedures, and customer service best practices.
  • Collaborated with team members to streamline daily operations and improve workflow efficiency.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Maintained clean and inviting store environment, encouraging longer visits from customers.
  • Trained new associates in customer service protocols, enhancing team efficiency and consistency.
  • Provided feedback to management on customer needs and product popularity, informing purchasing decisions.

Customer Care Specialist

Sitel Group
01.2022 - 02.2023
  • Document all inquires, requests, resolutions, and follow-up tasks.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines.
  • Display a courteous and empathetic attitude to all customers.
  • Perform research to answer customer inquiries and requests.
  • Grow existing customer accounts through exceptional customer service and effective sales techniques.
  • Meet quantitative performance metrics as outlined.
  • Developed training materials to improve staff knowledge of products and services offered.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.

Direct Support Professional

YAI
01.2023 - Current
  • Assisted individuals with developmental disabilities in daily living activities, promoting independence and skill development.
  • Facilitated social integration by organizing community activities and fostering relationships among peers.
  • Trained new staff on best practices for providing direct support, ensuring adherence to organizational standards.
  • Advocated for client needs during meetings with families and service coordinators, ensuring comprehensive care approaches.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Transported clients to medical and dental appointments to provide support.
  • Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
  • Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Education

High School Diploma -

Frederick Douglass Academy
New York, NY
06.2021

Skills

  • Sales
  • Scheduling
  • Team Building
  • Customer Service
  • Inventory
  • Microsoft office
  • Client support
  • Time management
  • Client documentation
  • Direct patient care

LANGUAGES

English

Timeline

Direct Support Professional

YAI
01.2023 - Current

Customer Care Specialist

Sitel Group
01.2022 - 02.2023

Front Store Associate

CVS Pharmacy
06.2021 - 01.2022

High School Diploma -

Frederick Douglass Academy

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