Summary
Skills
Work History
Education
Overview
Intern

ANAYA LIGHTNER

Houston,US

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

  • Skilled community-based case manager
  • Business Case Development
  • Child Welfare Services/Case Management System (CWS/CMS)
  • Caseload management
  • Managing case files
  • Confidential case documentation
  • Supervisory experience
  • Report preparation
  • Dependable and Responsible
  • Flexible and Adaptable
  • Critical Thinking

Work History

DLS Case Manager

Apex Systems Amazon Client
Houston, TX
02.2022 - Current
  • Outbound calls to over 50 customer calls per day.' or, "Increased productivity by 100%".
  • Workforce, Salesforce, Excel, SLS, HRIS, Slack, Dali
  • Resolve problems, improved operations and provided exceptional service
  • Prove successful working within tight deadlines and fast-paced atmosphere
  • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
    · Achieve performance goals and objectives in line with network wide vision and goals.
    · Communicate policies to team and become primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting issue and actions taken.
    · Partner with Operations Manager and other Team Supervisors regarding organizational design, workforce planning, succession planning, and skills assessment.
    · Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience

Long-Term Substitute Teacher

Cypress-Fairbanks Independent School District
Houston, TX
01.2022 - Current
  • Manage classroom size 30 children.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Organized lesson plans using teaching software for long-term interim assignments.
  • Helped students develop life-long learning skills and good study habits

Certified Notary Signing Agent

Self-employeed
Houston, TX
10.2020 - Current
  • Checked documents and identifying credentials for all parties.
  • Administered oath to document signers to obtain affirmation of truth.
  • Managed over 25 customer calls per day.' or, "Increased sales by 50%".
  • Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
  • Performed wide-ranging administrative, financial and service-related functions.

Case Manager Supervisor

COMHAR Mental Health
Philadelphia, PA
12.2014 - 01.2018
  • Managed and monitored program activities for 30 caseload, evaluated quality for improvement recommendations.
  • Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
  • Served as corporate resource for compliance and audits to facilitate legal process and appeals.
  • Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.

Human Resources Manager

Interim Health Staffing Agency
Ft. Washington, PA
02.2013 - 12.2014
  • Conducted new employee orientation sessions, including application state required Lives-can fingerprinting, card processing, and all new hire paperwork processing
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Leveraged cost-effective digital systems to manage payroll and benefit programs.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Optimized processes and supervised 42 employees.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Faith Based Community Engagement Specialist

United Way Of Delaware
New Castle, DE
04.2011 - 08.2011
  • Developed and implemented community engagement requirements and programs.
  • Managed Nemours 25k grant funded program for Faith Based program structure for family inclusion for health live and healthy eating choices.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
  • Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.

Case Manager

US Medical Management LLC
Philadelphia, PA
09.2011 - 12.2014
  • Evaluated treatment plans against individual goals and healthcare standards for 120 case load.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.

Education

Master of Science - Administration of Human Services

Wilmington University
New Castle, DE
01.2014

Bachelor of Science - Behavioral Science

Wilmington University
New Castle, DE
08.2011

Overview

11
11
years of professional experience

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ANAYA LIGHTNER