ANAYA NIKOLE NEAL PARHAM
MEMPHIS,TENNESSEE
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Direct Support Professional Caregiver
Behavioral Services of Tennessee
05.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
Third Key Sales Associate
Kay Jewlers
10.2021 - 12.2023
- Built strong rapport with customers, fostering loyalty and repeat business.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Showcased adaptability by assisting coworkers as needed in various departments throughout the store.
Office Assistant Intern
Office of Youth Services
09.2020 - 10.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Assisted with daily office tasks, contributing to a well-run work environment.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
Education
Bachelor of Science - Health Care Administration
University of Memphis
Memphis, TN12-2026
High School Diploma -
The Soulsville Charter School
Memphis, TN05-2020
Skills
- Disability awareness
- Empathy and patience
- Strong salesmanship
- Document preparation
- Customer service expertise
- File management
- Goal-oriented mindset
- Project assistance
- Store operations
- Cash handling proficiency
- Note-taking
- Tech-savviness
Accomplishments
.
Timeline
Direct Support Professional Caregiver
Behavioral Services of Tennessee
05.2023 - Current
Third Key Sales Associate
Kay Jewlers
10.2021 - 12.2023
Office Assistant Intern
Office of Youth Services
09.2020 - 10.2021
Bachelor of Science - Health Care Administration
University of Memphis
High School Diploma -
The Soulsville Charter School
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