Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Anaya Peoples

Keller,TX

Summary

Motivated, exceptionally well-organized, and customer-focused Head Cashier skilled at overseeing and processing customer transactions. Excellent people person, able to de-escalate conflicts and resolve problems. Skilled in using computers and handheld devices. Delivers quality customer checkout experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

CSR Representative

Phenomenal Printz
Roanoke, TX
02.2019 - 05.2022
  • Ordered, organized, and rotated supplies
  • Reviewed activities regularly to identify opportunities for improvement
  • Filed records to keep system efficient and information organized
  • Consulted with customers to understand desires and suggest best products to meet needs
  • Protected business from unnecessary liability by carefully following security and safety standards.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded account information to open new customer accounts.

Cashier, Host

OGP, Walmart
Vicksburg, MS
11.2019 - 12.2020
  • Greeted all customers and provided prompt and friendly service
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Verified prices and calculated totals using scanners and point of sale (POS) systems
  • Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
  • Welcomed customers and helped determine their needs.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Stocked, tagged and displayed merchandise as required.
  • Greeted customers entering store and responded promptly to customer needs.
  • Used cash registers and credit card machines to cash out customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Cashier

Drive thru, Whataburger
Vicksburg, MS
12.2018 - 11.2019
  • Found ways to improve customer experience by taking accountability and acting as store Brand
  • Ambassador
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Communicated with customers and team members to solve problems.
  • Trained team members on cash register operation and cash handling.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Answered customer questions and helped find specific items.

Education

Bachelor of Science - Biology

Jackson State University
12.2022

Associate of Arts - Biological Sciences, Health Science

Holmes Community College
12.2020

High School Diploma -

Vicksburg High School
Vicksburg, MS
05.2018

Skills

  • Multitasking (3 years)
  • Creative thinking (3 years)
  • Motivation
  • Continuous improvement
  • Team leadership
  • Prioritization
  • POS
  • Host/Hostess
  • HIPAA (3 years)
  • Anatomy Knowledge (2 years)
  • Physiology Knowledge (2 years)
  • Medical Records
  • Medical Terminology
  • Understanding Customer Needs
  • Customer Account Management
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Microsoft Exchange
  • Customer Service and Assistance
  • Critical Thinking
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Cashier, Host

OGP, Walmart
11.2019 - 12.2020

CSR Representative

Phenomenal Printz
02.2019 - 05.2022

Cashier

Drive thru, Whataburger
12.2018 - 11.2019

Bachelor of Science - Biology

Jackson State University

Associate of Arts - Biological Sciences, Health Science

Holmes Community College

High School Diploma -

Vicksburg High School

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Anaya Peoples