Anaya Webb
Douglasville,GA
Summary
Dynamic and dedicated professional with a proven track record in reception, concierge, and customer service roles. Expertise in fostering customer engagement, resolving complex issues, and effectively navigating various software applications. Recognized for maintaining composure and professionalism in fast-paced environments while ensuring exceptional service delivery. Committed to creating positive experiences that enhance customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Custodial Maintenance Technician
Quantum Linc
Atlanta, GA
03.2025 - Current
- Operated and maintained cleaning equipment, ensuring optimal performance and safety standards.
- Conducted routine inspections of facilities to identify maintenance needs and ensure cleanliness.
- Developed and implemented efficient cleaning schedules to enhance facility operations.
- Trained new staff on proper cleaning techniques and safety protocols for efficient workflow.
Hairstylist
A Leak Hair Studio
Smyrna, Georgia
06.2023 - Current
- Organized scheduling of appointments throughout the day.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
Guest Service Representative
State Farm Arena
Atlanta, Georgia
08.2023 - 08.2025
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Provide help to guest in the arena
- Verified reservations by phone or in person.
- Provided guidance to new team members on how to perform tasks correctly.
- Handled customer complaints professionally and efficiently.
- Managed guest inquiries and resolved issues to enhance visitor experience.
Receptionist & Customer Relations Manager
Hairnirvana
Atlanta, GA
01.2020 - 06.2023
- Managed front desk operations, ensuring efficient appointment scheduling and visitor management.
- Provided exceptional customer service, resolving inquiries and issues promptly and professionally.
- Maintained accurate records of daily activities and client interactions in office management systems.
- Managed high-volume phone and email communications with efficiency and attention to detail.
- Processed payments and balanced daily reports while ensuring compliance with company standards.
- Built and maintained client relationships, contributing to customer satisfaction and long-term loyalty.
Education
High School Diploma -
Mceachern High School
Powder Springs, GA05-2023
Skills
- Concierge support
- Guest Relations
- Detail Oriented
- Information Protection
- Customer Service
- Flexible Schedule
Timeline
Custodial Maintenance Technician
Quantum Linc
03.2025 - Current
Guest Service Representative
State Farm Arena
08.2023 - 08.2025
Hairstylist
A Leak Hair Studio
06.2023 - Current
Receptionist & Customer Relations Manager
Hairnirvana
01.2020 - 06.2023
High School Diploma -
Mceachern High School