Anaya Zamora
Panama City Beach,USA
Summary
Front of House Manager with extensive experience in operational oversight and staff training at amici30A Italian Kitchen. Proven ability to enhance customer satisfaction through effective policy development and team collaboration, resulting in increased repeat business. Skilled in conflict resolution and committed to delivering exceptional guest service in fast-paced environments. Strong leader focused on coaching employees to achieve high service standards and expand customer base through innovative promotional strategies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front of House Manager
amici30A Italian Kitchen
Inlet Beach, FL
07.2023 - 04.2025
- Maintained operations of to-go and catering business to enhance customer satisfaction.
- Developed policies, training programs, and procedures to improve service delivery.
- Transitioned to management role after one year of professional growth.
- Trained in all departments, including front-of-house, kitchen, bussing, and hosting.
- Gained comprehensive experience across various operational aspects of the company.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.
- Processed payments from customers using various payment methods.
- Greeted customers and addressed their needs in a friendly and professional manner.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Server
Longhorn Steakhouse
Panama City Beach, FL
12.2022 - 07.2023
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Provided exceptional service to high volume of daily customers.
COVID-19 Tester
Ridgewater College
Hutchinson, MN
01.2022 - 07.2023
- Acquired COVID tests from students, staff, and faculty at Ridgewater College.
- Administered nasal swab tests using Cue readers to facilitate rapid testing.
- Communicated results within 15 minutes to testers and school staff regarding positive cases.
- Scheduled testing sessions while ensuring compliance with Minnesota Department of Health regulations.
- Managed data entry for uploading positive test results using medical equipment.
- Maintained knowledge of testing protocols and best practices to enhance efficiency.
- Coordinated with health officials to address any emerging health concerns.
- Cleaned and calibrated laboratory equipment.
Server
Applebee's
Hutchinson, MN
02.2018 - 10.2022
- Executed server duties while managing bartending, food expediting, and takeout orders.
- Facilitated daily communication with customers in person and via phone.
- Demonstrated positive attitude and teamwork during each shift to enhance service quality.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Health Assistant
Tri-Valley Opportunity Council
Glencoe, MN
08.2019 - 12.2019
- Provided temporary health assistance at Glencoe Head-Start center, supporting diverse children and families.
- Addressed basic medical needs while ensuring effective communication with parents and teachers.
- Collaborated daily with nurses and educators to promote child well-being.
- Operated independently after completing training, demonstrating strong problem-solving skills.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Performed clerical duties such as scheduling appointments, filing paperwork, and maintaining records.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Answered phone calls from patients regarding questions about their healthcare needs.
- Monitored vital signs and reported abnormalities to nursing staff promptly.
Front of House Staff
Buffalo Wild Wings
Hutchinson, MN
01.2018 - 03.2019
- Took to-go orders from customers over the phone, ensuring accuracy in requests.
- Delivered food from kitchen to tables, maintaining high service standards.
- Collected dirty dishes and rolled silverware for efficient dining area upkeep.
- Resolved issues related to to-go orders through effective communication with customers and management.
- Collaborated daily with management to brainstorm solutions and implement profitable ideas.
- Packaged and bagged cooked food and prepared items.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Filled and served various beverages for customers.
- Organized seating for guests in a timely manner.
- Informed customers of daily specials and promotions available at the restaurant.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
Home Health Aide
Lake Ridge Senior Living
Buffalo, MN
06.2014 - 08.2018
- Served as dietary aid, transitioning to shower aid to enhance resident care.
- Assisted residents with morning routines and shower preparations while ensuring safety guidelines.
- Maintained professionalism and dignity for residents throughout bathing procedures.
- Trained as home health aid, providing comprehensive support in assisted living environment.
- Executed daily tasks and chores for residents promptly, including medication distribution.
- Conducted blood pressure and glucose readings, maintaining accurate health records.
- Cleaned CPAP machines and hoses to ensure proper function and hygiene.
- Facilitated application and removal of TED socks, improving resident comfort.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
- Provided patients and families with emotional support and instruction.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
Busser
Pizza Ranch
Monticello, MN
02.2012 - 04.2013
- Cleaned and organized dishes throughout restaurant to maintain cleanliness.
- Inquired with customers to ensure satisfaction and address needs.
- Communicated with kitchen staff regarding any special requests from customers.
- Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
- Stocked service stations with ice, napkins and straws.
- Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
- Maintained a friendly attitude towards customers at all times.
- Helped employees complete required activities during peak periods.
- Maintained cleanliness of restaurant dining area throughout shift.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Provided assistance to other bussers or waitstaff when needed.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Assisted in the training of new bussers, sharing knowledge and best practices.
Education
2 year college degree - Liberal Arts and Sciences
Ridgewater College
Hutchinson, MN05.2022
High school diploma or GED -
Buffalo High School
Buffalo, MN05.2017
Skills
- Vital Signs
- Host/Hostess
- Phone etiquette
- Senior Care
- Food service
- Meal Preparation
- Organizational skills
- Food service management
- Caregiving
- Dietary Aide Experience
- Nursing home experience
- Microsoft Word
- Computer skills
- Safety plans
- Events management
- Home health
- Restaurant experience
- Home Care
- Kitchen management
- Medical Records
- Food Preparation
- Host/hostess experience
- Serving
- Sales
- Kitchen Experience
- Hospitality
- Cooking
- Medical knowledge
- Medication administration
- Inventory management
- Clinical experience
- Care plans
- Nursing school experience
- Wine knowledge
- Microsoft Office
- Food safety
- Busser
- Cleaning Experience
- Communication skills
- Food management
- Restaurant management
- EMR Systems
- Customer service
- Management
- Employee training
- Staff scheduling
- Payment processing
- Policy development
- Operational oversight
- Team building
- Time management
- Conflict resolution
- Sales optimization
- Menu knowledge
- Health regulations
- Health code enforcement
- Restaurant maintenance
- Menu design
- Recipe creation
- ServSafe food manager
- Reliable and responsible
- Complaint handling
- Monitoring food preparation
- Portion control
- Back of house management
- Teamwork and collaboration
- POS system operations
- Staff training
Certification
- ServSafe, 03/01/23, 03/31/27
- BLS Certification
- CPR Certification
- Food Handler Certification
- Driver's License
Languages
- Spanish, Intermediate
- English, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Limited
English
Professional
Affiliations
- Church
- Traveling
- Xbox
References
References available upon request.
Timeline
Front of House Manager
amici30A Italian Kitchen
07.2023 - 04.2025
Server
Longhorn Steakhouse
12.2022 - 07.2023
COVID-19 Tester
Ridgewater College
01.2022 - 07.2023
Health Assistant
Tri-Valley Opportunity Council
08.2019 - 12.2019
Server
Applebee's
02.2018 - 10.2022
Front of House Staff
Buffalo Wild Wings
01.2018 - 03.2019
Home Health Aide
Lake Ridge Senior Living
06.2014 - 08.2018
Busser
Pizza Ranch
02.2012 - 04.2013
2 year college degree - Liberal Arts and Sciences
Ridgewater College
High school diploma or GED -
Buffalo High School
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