Anayah Daniella Rondon
Apopka,FL
Summary
Motivated and reliable professional with strong experience in fast-paced environments, customer service, and technical problem-solving. Skilled in troubleshooting, communication, and organizational tasks, with proven ability to adapt quickly and support both customers and team members. Dedicated to providing excellent service and efficient solutions in technical support and customer-focused roles.
Overview
5
5
years of professional experience
Work History
Combat Engineer
U.S. Army
12.2024 - Current
- Developed discipline, problem-solving, and teamwork skills under demanding conditions.
- Trained in technical equipment handling, troubleshooting, and safety compliance.
- Demonstrated reliability and adaptability in fast-changing environments.
Operations Manager
Amazon
Miami, USA
08.2022 - 02.2025
- Processed and organized orders with accuracy and speed.
- Assisted customers and team members in resolving issues with shipments.
- Operated equipment safely while maintaining a clean and efficient workspace.
- Coordinated logistics for inventory management and order fulfillment processes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
Customer Service / Billing
Comcast
Pembroke Pines, Florida
05.2020 - 07.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Process upcoming payments, late payments or change necessary payment plans
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Answer high volume of inbound calls
Education
High School Diploma -
Henry D. Perry Education Center
Skills
- Technical Troubleshooting & Support
- Customer Service & Communication
- Computer & Data Entry Skills
- Organizational & Problem-Solving Skills
- Shipping, Receiving & Logistics
- Team Collaboration & Leadership
- Time Management & Multitasking
- Bilingual: English & Spanish
- Technical Support & Troubleshooting
- Customer Interaction & Issue Resolution
- Computer Applications & Data Entry
- Telecommunication & Call Handling
- Packaging & Inventory Management
- Communication & Teamwork
Technical And Customer Service Skills
- Technical Support & Troubleshooting
- Customer Interaction & Issue Resolution
- Computer Applications & Data Entry
- Telecommunication & Call Handling
- Packaging & Inventory Management
- Communication & Teamwork
Timeline
Combat Engineer
U.S. Army
12.2024 - Current
Operations Manager
Amazon
08.2022 - 02.2025
Customer Service / Billing
Comcast
05.2020 - 07.2022
High School Diploma -
Henry D. Perry Education Center