Anayah James
Los Angeles,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Airport Operations Manager
Avis Budget Group
01.2023 - Current
- Enhanced customer satisfaction with implementation of effective communication channels and timely resolution of issues.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth.
- Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Oversaw staff and sub-contractor performance review assessments.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Store Manager
Ross Dress for Less
05.2022 - 01.2023
- Supervise and evaluate staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Interview, hire and train staff associates to comply with company policies and procedures
- Provide weekly work schedules to employees to accommodate business demands and vacation requests
- Verify inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Review sales and gross profit reports to determine options for increasing market growth
- Meet or surpass business targets regularly through employee engagement and forward-thinking planning
- Perform investigations on market flows to identify seasonal trends and forecast consumer needs.
Area Supervisor
Ross Dress for Less
05.2021 - 05.2022
- Determined performance benchmarks and completed ongoing evaluation of employee work
- Trained team members in successful strategies to meet operational and sales targets
- Maintained focus during busy times and delegate tasks to employees to keep business running smoothly
- Examined incoming inventory, merchandised shelves and prevented shrinkage
- Submitted reports to senior management to aid in business decision-making and planning
- Set and updated weekly work schedules to meet coverage demand by considering factors like expected customer levels, planned promotions and individual employee strengths
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Front End Supervisor
Ross Dress for Less
12.2018 - 05.2021
- Managed day-to-day operations of the front end of the store
- Prevented cash shortages by monitoring and maintaining operating funds
- Maintained floor appearance to ensure cleanliness for customers and to follow company policies and procedures.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Education
High School Diploma -
University High School
Los Angeles, CACalifornia State Dominguez Hills
Carson, CA06.2018
Skills
- Problem Anticipation and Resolution
- Inventory Control
- Strategic Planning
- Business Leadership
- Process Improvements
- Document and File Management
- Operational Efficiency
- Technical knowledge
- Performance Improvement
- Performance Evaluation and Monitoring
- Time Management
- Customer Relations
- Organizational Skills
Timeline
Airport Operations Manager
Avis Budget Group
01.2023 - Current
Assistant Store Manager
Ross Dress for Less
05.2022 - 01.2023
Area Supervisor
Ross Dress for Less
05.2021 - 05.2022
Front End Supervisor
Ross Dress for Less
12.2018 - 05.2021
High School Diploma -
University High School
California State Dominguez Hills