ANAYAH KENDRICK
Fort Worth,TX
Summary
With over 4 years of experience as a customer service representative, I have effectively managed high-volume customer inquiries while maintaining data accuracy. Throughout my career, I have implemented efficient processes such as a grievance resolution process and a customer support ticketing system, leading to significant improvements in client retention and response times. As an excellent communicator and attentive listener, I am prepared to utilize these skills and experiences to enhance customer satisfaction and support business growth.
Overview
4
4
years of professional experience
Work History
Customer Service( Order Processor)
AdvaCare Systems
02.2024 - 10.2024
- Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
- Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
- Reviewing orders based on policy documentation and contacting customers if there are any issues or concerns with an order.
- Create and maintain files for all hospice home for over 90 patients daily.
- I have moved to tier 3 of my position within 2 months of being with the company.
Customer service representative
Amazon
06.2023 - 01.2024
- Reviewed and corrected database entries to uphold data integrity and reliability.
- Managed the organization and input of client information into databases, facilitating efficient retrieval of essential data for leadership decision-making.
- Decreased client retention by 45% by implementing an efficient grievance resolution process and customer feedback system.
- Expanded the client base by 60% in just 3 months.
- Communicated technical issues appropriately, both with technical specialists and with customers.
- Implemented a quality assurance program to monitor and improve customer service interactions, resulting in a 15% increase in customer satisfaction ratings.
Customer Service Representative- remote
Walmart
05.2020 - 05.2023
- .Managed high-volume customer inquiries, accurately recorded personal data, and efficiently addressed
- Resolved up to 90 daily customer issues to maintain a high standard of service excellence.
- Assisted in the development and implementation of a new customer support ticketing system, leading to a 20% reduction in response time.
- Utilized Customer Relationship Management (CRM) software to gather and analyze customer information and facilitate retention campaigns.
Education
High School Diploma -
Boswell High School
Fort Worth, TXSkills
- Document Processing
- Verifying Data Accuracy
- Customer Relationship Management
- Strong Problem Solver
- Microsoft Excel
- Certified Quality Assurance
- Excellent Communication Skills
- Inbound and Outbound Calling
- Scheduling
- Effective Listener
- Client Retention
- Detailed Note-taking
- Multitasking
- Time Management
- Phone etiquette
- Customer Service
Timeline
Customer Service( Order Processor)
AdvaCare Systems
02.2024 - 10.2024
Customer service representative
Amazon
06.2023 - 01.2024
Customer Service Representative- remote
Walmart
05.2020 - 05.2023
High School Diploma -
Boswell High School
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