ANAYANCY SANCHEZ-RUIZ
Pittsburg,CA
Summary
Organized and reliable professional with strong administrative and communication skills, backed by years of experience in customer service and veterinary support. Demonstrated ability to manage high-volume tasks with precision - from appointment scheduling and record maintenance to resolving diverse client inquiries. Skilled in workflow coordination, invoicing, documentation management, and supporting medical staff in fast-paced environments. Eager to apply my administrative expertise in a dynamic workplace and contribute to a forward-thinking team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Disney Pet Hospital
Concord, CA
08.2025 - Current
- Greets clients and pets, creating a positive and professional first impression.
- Manages phone calls, appointment scheduling, and client inquiries with empathy and efficiency.
- Processes payments and maintains client records with attention to detail and confidentiality.
- Supports hospital flow by assisting with patient check-ins/outs and coordinating with the medical team.
- Helps maintain cleanliness and organization of the reception and hospital environment.
Veterinary Receptionist
Stonebridge Veterinary Wellness
Roseville, CA
08.2024 - 06.2025
- Greeted clients and their pets with a warm and welcoming attitude.
- Scheduled appointments and answered phone calls efficiently while maintaining professionalism.
- Processed payments accurately and handled financial transactions with discretion.
- Assisted with filing, record organization, and updating patient information.
- Managed office supply inventory and ensured timely restocking.
Veterinary Receptionist/Assistant
Community Spay Neuter Clinic
Sacramento, CA
03.2024 - 05.2025
- Processed check-ins and check-outs for over 60 surgical patients daily, ensuring accuracy.
- Answered incoming calls, emails, and inquiries regarding clinic services, pricing, and policies.
- Handled complex invoicing including group codes and voucher program policies.
- Collected payments for services and assisted with donation requests.
- Assembled and sterilized surgical packs, managed laundry, and maintained surgical mask sanitation.
- Assisted veterinary technicians with restraint and post-surgical recovery.
Customer Service Representative
El Camino Veterinary Hospital
Sacramento, CA
10.2020 - 02.2024
- Acted as primary contact for client inquiries across multiple communication channels.
- Oversaw check-ins/outs, processed refunds, returns, and credits.
- Managed potential emergencies in a fast-paced veterinary setting with professionalism.
- Scheduled appointments and managed calendars with attention to detail.
- Oversaw medical files and maintained accurate patient records.
- Submitted insurance claims and completed administrative documentation.
Laundry Attendant
Love Laundry
Davis, CA
10.2019 - 10.2020
- Sorted and organized linens and clothing by type, color, and care instructions.
- Professionally washed, folded, and bagged client's laundry.
- Maintained inventory of laundry supplies and performed quick machine fixes.
- Ensured cleanliness of facility and delivered excellent customer service.
Customer Service Representative
Los Medanos College Bookstore
Pittsburg, CA
01.2018 - 09.2019
- Maintained customer satisfaction with exceptional service.
- Performed clerical tasks including copying, faxing, and filing.
- Participated in shipping/receiving, labeling, and organizing stock.
- Processed transactions via cash, card, and account sales.
- Merchandised inventory and maintained store organization.
Education
Associates of Arts - Liberal Arts: Behavioral and Social
Los Medanos College
01.2019
Associates of Arts - Anthropology
Los Medanos College
01.2019
Associates of Arts - Sociology
Los Medanos College
01.2019
Skills
- Bilingual (Spanish)
- Customer Service
- Communication
- Attention to Detail
- Multitasking
- Team Collaboration
- Adaptability
- Quick Learning
Certification
55 WPM Typing Certificate
Timeline
Veterinary Receptionist
Disney Pet Hospital
08.2025 - Current
Veterinary Receptionist
Stonebridge Veterinary Wellness
08.2024 - 06.2025
Veterinary Receptionist/Assistant
Community Spay Neuter Clinic
03.2024 - 05.2025
Customer Service Representative
El Camino Veterinary Hospital
10.2020 - 02.2024
Laundry Attendant
Love Laundry
10.2019 - 10.2020
Customer Service Representative
Los Medanos College Bookstore
01.2018 - 09.2019
Associates of Arts - Liberal Arts: Behavioral and Social
Los Medanos College
Associates of Arts - Anthropology
Los Medanos College
Associates of Arts - Sociology
Los Medanos College