Ana Yaneth Guel
Summary
Dynamic professional with a proven track record at Sheraton Dallas Hotel, excelling in customer service and cash handling. Demonstrated ability to enhance client satisfaction and streamline operations, fostering significant improvements in efficiency. Skilled in POS system operations and renowned for exceptional work ethic and integrity, adept at resolving conflicts and boosting accommodation standards.
Offering excellent interpersonal and organizational abilities, eager to learn and grow in hospitality environment. Brings ability to quickly grasp new concepts and apply them effectively. Ready to use and develop strong communication and problem-solving skills in Hospitality Specialist role.
Overview
2
2
years of professional experience
Work History
Barista and Cashier
Hope Coffee
Sunnyvale, TX
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Facilitated smoother checkout process, trained new employees on POS systems.
Executive Meeting Specialist
Sheraton Dallas Hotel
Dallas, TX
02.2024 - 04.2024
- Trained and supervised event staff to complete tasks on time.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed creative themes for events and created related activities to engage attendees.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Implemented protocols and procedures to effectively manage planning process.
- Created detailed timelines and budgets for events to meet all deadlines.
- Produced concept plans for high-profile corporate meetings and events.
- Enhanced client satisfaction by executing seamless meetings and events for high-profile clients.
- Assisted in the development of policies and procedures for the efficient management of meetings and events department.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Food and Beverage Assistant
Sheraton Dallas Hotel
Dallas, TX
11.2023 - 01.2024
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
- Provided comprehensive training to new team members, fostering a collaborative work environment focused on guest satisfaction.
- Developed rapport with regular patrons, remembering personal preferences to deliver exceptional service experiences.
- Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Followed food safety practices and sanitation guidelines.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Stocked and rotated food items according to expiration dates.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
- Learned and adapted quickly to new technology and software applications.
Restaurant Hostess
Sheraton Dallas Hotel
Dallas, TX
06.2023 - 01.2024
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Reported problematic guests to management to foster safe and pleasant environment.
Reservations Coordinator
Sheraton Dallas Hotel
Dallas, TX
06.2023 - 01.2024
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Liaised with hotel departments to guarantee smooth operations related to guest stays, including transportation arrangements, dietary preferences, and billing inquiries.
- Minimized overbooking situations through vigilant monitoring of incoming reservations and careful balancing of room inventories.
- Enhanced cross-departmental collaboration by participating in regular meetings with front desk staff, housekeeping personnel, and catering teams.
Billing Assistant
Bravo Dental Group
Dallas, TX
07.2022 - 05.2023
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Received, sorted, and distributed incoming mail.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Ensured compliance with company policies and industry regulations while processing client billings, minimizing legal risks and potential fines.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Streamlined the invoicing process for increased efficiency through close collaboration with the accounts receivable team.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Developed user-friendly billing guide for patients, improving their understanding and satisfaction with billing process.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
Education
Master of Science - Hospitality Administration And Management
Lamar University
Beaumont, TX12-2026
BBA - Business And Hospitality Management
University of North Texas At Dallas
Dallas, TX12-2025
Associate of Science - Business Administration And Management
Dallas College
Dallas, TX05-2023
High School Diploma -
Richland Collegiate HS
Richardson, TX05-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling and management
- Professionalism and courtesy
- Conflict resolution
- POS system operations
- Inventory management
- Sales transactions
- Hospitality and accommodation
- Honest and dependable
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Presidential Service Medal Award
Over 600 hours volunteered at local arboretum, food drive and dental clerk.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Korean
Professional Working
French
Limited Working
Japanese
Elementary
Interests
- Digital Art and Animation
- Kayaking
- Drawing and Painting
- Reading
- High-Intensity Interval Training
- Mindfulness Practices
- Swimming
- Cooking
- Gym Workouts
- I like looking at the stars and learning about constellations
Timeline
Barista and Cashier
Hope Coffee
10.2024 - Current
Executive Meeting Specialist
Sheraton Dallas Hotel
02.2024 - 04.2024
Food and Beverage Assistant
Sheraton Dallas Hotel
11.2023 - 01.2024
Restaurant Hostess
Sheraton Dallas Hotel
06.2023 - 01.2024
Reservations Coordinator
Sheraton Dallas Hotel
06.2023 - 01.2024
Billing Assistant
Bravo Dental Group
07.2022 - 05.2023
Master of Science - Hospitality Administration And Management
Lamar University
BBA - Business And Hospitality Management
University of North Texas At Dallas
Associate of Science - Business Administration And Management
Dallas College
High School Diploma -
Richland Collegiate HS
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