Anayaqui Torres
Pecos,TX
Summary
Customer Service Representative that can bring skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and understanding customer desires. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
United Supermarkets
01.2021 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Dollar General
07.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Member Services Assistant
Reeves County Recreation Center
12.2021 - 08.2023
- Managed front desk operations efficiently, greeting members warmly and providing exceptional service upon arrival.
- Assisted in the development and implementation of new membership campaigns, resulting in increased membership numbers.
- Educated members on available resources.
- Recommended specific services in alignment with individual needs, requirements and specifications.
- Maintained accurate member records by updating account information and tracking transactions diligently.
- Improved members'' understanding of services and benefits through clear explanations and personalized assistance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Contributed to retail sales by promoting available products during member interactions.
Childcare Assistant
Reeves County Recreation Center
08.2023 - Current
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Education
High School Diploma -
Pecos High School
Pecos, TX05.2016
Skills
- Customer Service
- Bilingual in Spanish
- Complaint Handling
- Product Sales
- Computer Skills
- Money handling abilities
Certification
- First Aid/ CPR Certified Childcare Assistant, Reeves County Recreation Center - 2021-Current
Languages
Spanish
Native or Bilingual
Timeline
Childcare Assistant
Reeves County Recreation Center
08.2023 - Current
Member Services Assistant
Reeves County Recreation Center
12.2021 - 08.2023
Sales Associate
Dollar General
07.2021 - 11.2021
Cashier
United Supermarkets
01.2021 - 04.2021
High School Diploma -
Pecos High School