Anayat Shah
Parker,CO
Summary
Results-driven Release and Change Manager with 20+ years of experience in Information Technology. Skilled in system, network, and application support with deep expertise in implementation, configuration, and administration of enterprise-level business applications. Adept at managing large-scale software releases, ensuring compliance and maintaining service continuity in complex enterprise environments
Overview
26
26
years of professional experience
1
1
Certification
Work History
Project Manager
Charter Communications
02.2023 - 10.2025
- Plan, coordinate, and execute end-to-end release activities across multiple applications and environments.
- Manage release calendars, dashboards, and reporting to provide clear visibility into release progress, risks, and timelines.
- Collaborate with development, and operations teams to ensure smooth deployment and post-release validation.
- Track release readiness, approvals, and compliance with organizational change management processes.
- Identify and mitigate release risks, ensuring minimal business impact.
- Maintain documentation and continuously improve release processes, and reporting tools.
- Utilize release dashboards to monitor key metrics such as deployment success rates, rollback frequency, and change lead times.
- Www.Charter.com
- Project: CVWO Team (Spectrum Mobile)
- Role: (Release Management)
- Period: Feb 2023 to Oct 2025
Project Lead
Xavient information Systems
04.2020 - 02.2023
- Work with the development (technical) leads to establish and document release plans and communicate those plans to all necessary participants
- Work with IT management to improve the software engineering processes associated with continuously building, deploying, and updating software.
- Work with developers, product managers and operations engineers to define, manage and execute milestones for each release
- Engage with development teams not currently under Release Management to establish release management processes
- Build and align the organization’s release calendar, working closely with development managers and DTS release managers from other platform teams
- Knowledge of Release Management, Configuration Management, Identity and Access Management, affinity with Process Management
- Create key metrics and identify opportunities to make tactical improvements to the release management process
- Work closely with the Change manager to improve ways of working.
- Managed Jira tickets for change requests, defect tracking, and deployment progress
- Created and maintained CRQs, ensuring compliance with change management standards.
- Generated daily/weekly release reports highlighting release status
- Manage activities between Release Management and the following functions: Change Management, Problem/Incident Management, and QA/Testing.
- Daily basis coordinating charter RM TEAM.
- Www.xavient.com
- Project: Charter Enterprise Web Services (Data Services)
- Period: April 2020 to Feb 2023
- Client: Charter Communication
Charter Communication
St. Louis
04.2018 - 01.2020
- Maintaining Releases to all environments using Automatic ARA, Creating workflow and Integration with Jenkins.
- Maintain different environments DEV QA, and PROD
- Design and Maintain Binary repository i.e. GitHub
- Working on Automation process
- Fraud Net-Automation
- Health Check-Automation
- Hourly Fraud Net Report check and send to fraud-management team
- Spectrum Mobile Application Daily Health check
- Perform validations over Deployment bridges
- Actions over issues for QA, UAT and PROD environments
- Project: Spectrum Mobile Apps Support Team
- Period: April 2018 to 2020
- Client: Charter Communication (St. Louis)
EchoStar
05.2010 - 03.2018
- Worked at client’s onsite location Denver Colorado USA as Project Lead.
- Managing deliveries and offshore team for Monitoring and Support
- Responsible NOC (Network Operation Center) management from offshore.
- Change Planning and Management
- Application configuration management and new deployments
- Responsible for client interface at client site including resolution of issues and ensuring customer satisfaction.
- Incident Management for issues related with servers and business applications
- Application backup management
- Performance test with schedule activities and tuning for optimum performance of applications.
- Service Level monitoring and reporting
- Handling escalated service requests
- Handling maintenance activities and updates for applications and server systems
- Project: Ops Support
- Period: May 2010 to March 2018
- Client: EchoStar
T-Mobile
Tampa, Florida, USA
07.2007 - 04.2010
- Active Directory and Web applications Account Management and Group Policy Managing and Group Policy Changes handling.
- Delegation of Administration of Active Directory.
- Install from Media and Recovery Active Directory.
- Monitoring System Events, Services, Active Directory Replication.
- Backing up data of Windows 2003, Exchange and users’ mailboxes.
- VPN certificate management.
- Folder Access Management.
- Granting and revoking admin rights.
- Team Leading and Project Management in IT Infrastructure Support
- Security Management and Auditing
- Responding to Client’s queries and working on SOW
- Preparing and Implementation transition plans for project kickoff
- Defining Key Performance Indicators and SLAs for client reporting
- Requirement Analysis and project plan
- Project: Access Management
- Period: July 2007 to April 2010
- Client: T-Mobile
- Description: Worked at client’s onsite location Tampa Florida USA in Account Security Team
System Administrator
Kuwait National Guard
Kuwait
09.2002 - 08.2004
- Creating standard process for group policy deployment
- Management of Internal and External Audit practices
- Creation of Project Plans with Risk assessment and feasibility studies.
- Ensures 3rd tier, timely and efficient, systems support availability.
- Exchange Server Management
- Exchange Backup and Account Management.
- Responsible to perform on PCI reports.
- Defining the process for operations & problem management.
- Defining the process for operations & problem management.
- Maintained router and switch configurations, updated and changed configurations depending on corporate requirements and documentation.
- DNS & DHCP - Management of HQ and field office DNS.
- LAN/WAN monitoring / Vendor Contact - Continuously monitored all network circuits and specific HQ hosts through CNS.
- Created spreadsheets for all outages, giving start and end times, their duration and cause. Responsible for taking care of RAS queue as backup.
- Www.kng.gov.kw
- Period: September 2002 to August 2004
System Engineer
InfoTech Network Systems
Delhi, India
05.2002 - 08.2002
- A consultancy-based role which included routine managing and troubleshooting existing networks.
- Building data networks mainly on Cisco Routers and Switches.
- Building site to site and remote access vpns.
- Configuring Vlans and network security
- Building Wireless Local Area Networks.
- Managing Client networks on a day-to-day basis and troubleshooting all
- Kinds of networking Faults and problems
- Desktop management and troubleshooting
- DNS and DHCP support.
- VPN certificate management.
- Folder Access Management.
- Granting and revoking admin rights.
- Exchange Mailbox management.
- Www.infotecindia.com
- Period: May 2002 to August 2002
Hardware Engineer
Spiders Dot Com Pvt Ltd
Delhi, India
04.2000 - 05.2002
- Managing and troubleshooting desktops.
- Assemble new computers
- Installation software’s.
- User account management.
- Building Wireless Local Area Networks.
- Managing Client networks on a day-to-day basis and troubleshooting all
- Kinds of networking Faults and problems
- Desktop management and troubleshooting
- User Profile support.
- Www.thenetspiders.com
- Period: April 2000 to May 2002
Education
BA - Bachelor Degree
Kashmir University
Skills
- Operating systems: Windows Server
- Application and Web Servers: IIS,
- Monitoring and Analytics Solutions: Splunk,
- Directory Services: Active Directory over Microsoft Windows based Infrastructure
- IT Service Management Tools: Cherwell Service Management, HP Service Manager, BMC Remedy, Service Now
- Strong organizational skills: ability to multi-task
- Strong attention to detail, teamwork
- usability of the release process
- Ability to stay current in technologies/best practices and ability to apply that knowledge to day-to-day activities
- General PC knowledge including Microsoft Office expert level knowledge of Excel, working Knowledge of Access
- Work with the development and testing teams in the SDLC process to enable and promote production quality code into Numerals infrastructure
Project management
Project planning
Project scheduling
Schedule management
Stakeholder communications
Document management
Agile methodology
Data review
Technical support
Meeting facilitation
Resource allocation
Software development lifecycle
Change control processes
Certification
- CCNA (Cisco Certified Network Associate)
- M.C.S.E (Microsoft Certified System Engineer)
- Diploma in Computer Hardware and Networking. (ET&T)
- AWS practitioner certification (Amazon)
- PMP certification (Project management institute)
Disclaimer
Date: 2025-11-20 (ANAYAT SHAH)
Core Competencies
- Release & Change Management
- Enterprise Application Deployment
- Configuration Management
- Environment Management (DR, PROD)
- Incident & Problem Management
Problem Management Responsibilities
- Review IT Problem Management tickets to assess and bring teams together to understand incidents and identify Root Cause / Resolution.
- Prepare all applicable IT problems to be presented to teams involved in the incident, and present them to the IT Problem Advisory Board (PAB) for review.
- Provide feedback, reports, and metrics to leadership outlining the current state of IT Problem processes and policy adherence.
Primary Skills
- Close interaction with Incident Management, Change Management, Release Management, and Configuration Management.
- IT Service Management (ITSM) experience – preferably in IT Problem Management.
- Strong analytical and communication skills.
- Experience in process, policy, and metric development.
- Experience with IT Release Management, Incident Management, Change Management, and Configuration Management, including software delivery lifecycles.
- Experience with ServiceNow is a plus.
Change & Release Manager
- 1. Planning and Coordination
- Review the release calendar and align with development, QA, and operations teams.
- Schedule and coordinate release deployments, ensuring minimal business impact.
- Conduct daily stand-up or release sync calls to track progress and blockers.
- 2. Deployment Preparation
- Validate that all release artifacts (code, scripts, configuration files) are approved and ready.
- Verify environment readiness ensure production systems are up to date.
- Confirm approvals from stakeholders (Change Management, and Product teams).
- 3. Release Execution
- Manage deployments in lower environments and production.
- Monitor deployment progress, logs, and system health during releases.
- Coordinate rollback procedures if any issues arise during release.
- 4. Post-Release Activities
- Verify post-deployment validation and sanity checks.
- Communicate release completion and status updates to stakeholders.
- Record release metrics (success rate, duration, issues encountered).
- 5. Continuous Improvement
- Conduct release retrospectives and identify process improvements.
- Update release documentation, runbooks, and change logs.
- Implemented CI/CD pipelines using Jenkins and Git for automated deployments across multiple environments.
- Managed release cycles following Agile and DevOps best practices.
- Utilized Jira and Confluence for sprint planning, issue tracking, and documentation.
- Ensured end-to-end delivery quality through structured SDLC processes.
- Hands-on experience with SDLC, CI/CD, Agile, and DevOps methodologies, proficient in Jenkins, Jira, Git, and Confluence for release automation and project coordination.
Timeline
Project Manager
Charter Communications
02.2023 - 10.2025
Project Lead
Xavient information Systems
04.2020 - 02.2023
Charter Communication
04.2018 - 01.2020
EchoStar
05.2010 - 03.2018
T-Mobile
07.2007 - 04.2010
System Administrator
Kuwait National Guard
09.2002 - 08.2004
System Engineer
InfoTech Network Systems
05.2002 - 08.2002
Hardware Engineer
Spiders Dot Com Pvt Ltd
04.2000 - 05.2002
BA - Bachelor Degree
Kashmir University