Anaycha Martinez Soto

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Interact with the youth to develop a trusting, supportive relationship while assisting the youth in achieving identified goals.
• Provide youth with the appropriate leadership during the program.
• Develop and plan activities that incorporate program goals into the daily routine.
• Provide a warm, caring and safe atmosphere for youth.
• Maintain a positive attitude toward all youth, co-workers, families and others involved with the program.
• Report any problems which arise to the Out of School Coordinator.
• Responsible for all activity and room preparations for the program.
• Complete all relevant training on a timely basis as required by state, contract, and/or licensing agency standards.
• Complete all required documentation in a timely manner.

• Answered all calls per shift by enrolling new customers, retrieving customer information, presenting relevant product information, and canceling services.
• Addressed customer questions and concerns regarding appliances, prices, and availability to deliver.
• Provide customers with details and features of appliances they were interested in
• Helped customers select appliances based on their needs.
• Used appointment maker to schedule delivery for customers.
• Always available and willing to go above and beyond the call of duty to assist customers, team members, and managers.
• Assisted customers in the whole process of buying, delivering, and installing appliances.
• Carried out all transactions on the cash register, including cash, checks, card payments, and refunds or exchanges.
• Successfully handled customer complaints by resolving issues and offering discounts when appropriate.
• Regularly trusted to open and close the store, including balancing the cash drawer.
• Kept track of every interaction for training, reporting, and auditing purposes.
• Trained new employees and help them when needed.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
• Responded to customer calls and emails to answer questions about products and services.
• Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.
• Maintained up-to-date knowledge of product and service changes.

• Trained new personnel regarding company operations, policies and services