Anayda Padilla
Crestview,FL
Summary
Professional leader in security operations with proven history of safeguarding assets and personnel. Expertise in strategic planning, risk assessment, and emergency response. Strong focus on team collaboration, achieving results, and adapting to dynamic environments. Recognized for reliability, leadership, and effective communication skills.
Overview
11
11
years of professional experience
Work History
Security Forces Leader
United States Air Force
11.2018 - 01.2025
- Improved response time to security incidents with comprehensive training programs for team members.
- Developed strong relationships with local law enforcement, facilitating cooperation in emergency situations.
- Streamlined processes for incident reporting, resulting in more accurate data analysis and targeted improvements.
- Led successful security operations, coordinating efforts with other departments to ensure seamless execution.
- Facilitated the integration of new technology into existing security infrastructure, optimizing system performance for enhanced protection.
- Conducted detailed investigations into security incidents, identifying root causes and recommending preventive measures.
- Developed security plans and procedures to protect personnel and assets.
- Delivered training sessions to educate personnel on security policies and procedures.
- Conducted background checks on new personnel to certify security clearance.
Point of Sale Associate
Belk
06.2017 - 10.2018
- Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
- Assisted in inventory management, accurately tracking stock levels and reporting discrepancies to supervisors.
- Mastered multiple Point of Sale software platforms, adapting quickly to changes in technology or system updates.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed daily opening and closing duties, ensuring that the sales floor was ready for business each day.
Retail Sales Consultant
Verizon Wireless
08.2016 - 10.2018
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
Retail Wireless Consultant
Fast Wireless Sprint
04.2015 - 08.2016
- Worked closely with store management to develop targeted marketing campaigns aimed at increasing foot traffic inside the establishment during peak business hours.
- Participated in promotional events representing the company professionally and promoting brand awareness among potential customers.
- Increased customer satisfaction by providing personalized service and addressing individual needs.
- Conducted comprehensive training sessions for new employees, improving overall staff competency levels.
- Resolved customer issues efficiently, ensuring a positive experience for all involved parties.
- Managed inventory by monitoring product stock, receiving orders and restocking shelves.
- Developed strong rapport with clientele through attentive listening skills that allowed me to understand their unique wireless needs better.
- Provided technical support to customers experiencing device-related issues, troubleshooting problems effectively to minimize downtime.
Hospitality Team Member
Buffalo Wild Wings
02.2014 - 04.2015
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
- Assisted in inventory management to prevent shortages and oversupply, maintaining optimal stock levels.
Education
Cyber Security
Cary High School
Cary, NC04-2028
Skills
- Incident command
- Law enforcement
- Crisis management
- First aid and CPR
- Military operations
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Customer data confidentiality
- Administrative and office support
- Paperwork processing
- Data collection
- Problem-solving
- Customer support
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Forces Leader
United States Air Force
11.2018 - 01.2025
Point of Sale Associate
Belk
06.2017 - 10.2018
Retail Sales Consultant
Verizon Wireless
08.2016 - 10.2018
Retail Wireless Consultant
Fast Wireless Sprint
04.2015 - 08.2016
Hospitality Team Member
Buffalo Wild Wings
02.2014 - 04.2015
Cyber Security
Cary High School
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