ANAYELI MEZA
Tomball
Summary
Am an energetic, bilingual team player with years of work experience and exceptional interpersonal skills, very reliable, punctual and I work well under pressure. I enjoy interacting and working with others. Am seeking a growth opportunity with time flexibility
Overview
14
14
years of professional experience
2008
2008
years of post-secondary education
Work History
Warehouse Worker
Amazon
Houston
10.2024 - 08.2025
- Operated material handling equipment to efficiently move products within the warehouse.
- Sorted and organized inventory to ensure accurate stock placement and retrieval.
- Loaded and unloaded shipments, maintaining proper handling techniques for safety.
- Assisted in training new employees on warehouse procedures and safety protocols.
- Maintained cleanliness of work areas to promote a safe and organized environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Operated scanners, computers, and other equipment to track orders.
Call Center Representative
360 energy spray foam
Spring
10.2021 - 06.2024
- Managed inbound calls to address customer inquiries and concerns.
- Provided detailed product information about spray foam insulation services.
- Assisted customers with order placements and service scheduling efficiently.
- Resolved customer complaints using effective communication and problem-solving skills.
Customer Service Representative
MAXIMUS
02.2021 - 08.2021
- Answered questions regarding stimulus checks
Leadership Team Member
Panda Express
Magnolia
09.2019 - 11.2020
- Built strung relationships with customers through positive attitude and attentive response.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Scolded team and embraced change to adapt within dynamic market.
- Mentored and guided employees to foster proper completion of assigned duties.
Manager
Grafton Way Restaurant Group
Houston
09.2017 - 09.2019
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Assessed financial statements and reports to evaluate quarterly performance, develop targeted improvements and implement changes
Lead Counter Help
Panda Express
Magnolia
09.2015 - 08.2017
- Operated a cash register for cash, check and credit card transactions with 100%% accuracy.
- Stocked and replenished merchandise according to sales merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Trained new associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Cashier/ Customer Service
McDonald’s
Charlotte
11.2013 - 11.2015
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
Cashier/Server
Dunkin ' Donuts
Charlotte
01.2012 - 11.2013
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Operated the drive-through window and sales register quickly and efficiently.
- Prepared fountain drinks and ice cream items.
- Prepared all food orders within a 2-3 minute time frame.
- Verified that prepared food met all standards for quality and quantity.
Education
East Mecklenburg
Charlotte, NCSkills
- Quick learner
- Able to lift 20 pounds
- Restaurant operations
- Dedicated team player
- Customer-Oriented
- Point of Sale (POS) system operate
- Organized multi-tasker
- Friendly and helpful
- Good with Numbers and math
- Inventory management
- Safety protocols
- Training new employees
- Effective communication
- Time management
Timeline
Warehouse Worker
Amazon
10.2024 - 08.2025
Call Center Representative
360 energy spray foam
10.2021 - 06.2024
Customer Service Representative
MAXIMUS
02.2021 - 08.2021
Leadership Team Member
Panda Express
09.2019 - 11.2020
Manager
Grafton Way Restaurant Group
09.2017 - 09.2019
Lead Counter Help
Panda Express
09.2015 - 08.2017
Cashier/ Customer Service
McDonald’s
11.2013 - 11.2015
Cashier/Server
Dunkin ' Donuts
01.2012 - 11.2013
East Mecklenburg