Anayelli Quiroz
Bartow
Summary
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure.
Overview
9
9
years of professional experience
Work History
Help Desk Representative
Midflorida Credit Union
05.2023 - Current
- Provide excellent customer service, empathizing with user concerns and resolving issues in a timely manner.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Allied Universal Security Services
03.2020 - 04.2023
- Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Acted quickly during emergency situations within a4 minute timeframe to reduce opportunity for damage and injury
- Inspected interior and exterior of areas of buildings to uncover suspicious behavior
Customer Service Representative
Results Companies
01.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided information regarding charge accounts and loyalty programs
- Offered advice and assistance to customers, paying attention to special needs or Wants
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Enhanced productivity by staying on top of call scripts and maintaining control direction of conversations
Food Service Worker
Cicis Beyond Pizza
10.2015 - 01.2019
- Made food according to standard recipes with requested changes for customer satisfaction
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Sanitized dining ware and kitchen equipment according to health code standards
- Learned other teammates' work tasks to train as backup
- Greeted customers at deli counter to fulfill requests and answer questions
- Maintained clean, trash-free workspaces to maximize productivity and safety
Education
High School Diploma -
Penn Foster High School
Davenport, FL05.2017
Skills
- Staff Leadership
- Customer Service
- De-escalation Techniques
- Professional Demeanor
- Attentive and Observant
- Reliable and Responsible
- Honest and Ethical
- Resolving issues
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Help Desk Representative
Midflorida Credit Union
05.2023 - Current
Allied Universal Security Services
03.2020 - 04.2023
Customer Service Representative
Results Companies
01.2019 - 03.2020
Food Service Worker
Cicis Beyond Pizza
10.2015 - 01.2019
High School Diploma -
Penn Foster High School
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