Anayely Garcia
Albuquerque,NM
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
A reasonable Tax Examiner looking to build upon skills and tackle new responsibilities. Profound knowledge of rules and regulations and state statutes. Familiar with basic accounting principles. Excellent problem-solving skills.
Overview
6
6
years of professional experience
Work History
Tax Examiner
New Mexico Taxation and Revenue
05.2024 - Current
- Professionalism in reviewing and resolution of Taxpayers accounts (Gross receipts tax, Compensation Tax, Wage Withholding Tax and Workers' Compensation Fee Tax)
- Approaches the work with fairness in accordance with tax form and instruction,
- Adherence too tax statute and regulation
- Addresses work with consistency and clear understanding of taxpayers issues
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Communicate with taxpayers through email and by telephone to clarify tax notices and resolve other inquiries.
- Investigated and pursued delinquent accounts.
- Attended continued education and accounting courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
Room Service Attendant
Sandia Resort & Casino
06.2023 - 04.2024
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Processed customer payments to accurately record transactions.
- Organized food platters, set up tables, and identified each food portion.
- Navigated challenging situations calmly under pressure, maintaining professionalism at all times while working on solutions swiftly.
- Effectively multitasked during peak periods without compromising on quality or timeliness of order fulfillment.
- Provided excellent customer service through friendly interactions and attentive response to guests'' needs.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Restaurant Hostess
Sandia Resort & Casino
06.2022 - 03.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Busser
Sandia Resort & Casino
07.2019 - 06.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Trained new staff in bussing and cleaning procedures.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
High School Diploma -
Del Norte High School
Albuquerque, NM05.2019
Courses - Accounting
Central New Mexico Community College
Albuquerque, NMSkills
- Punctuality
- Phone Etiquette
- Customer Service
- Account discrepancies
- Tax compliance
- Client confidentiality
- Account reconciliation
- Strong multitasking
- Active Learning
- Cleanliness and hygiene
- Cash Handling
- Complex Problem-Solving
- Computer Skills
- Organization
- Meeting deadlines
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tax Examiner
New Mexico Taxation and Revenue
05.2024 - Current
Room Service Attendant
Sandia Resort & Casino
06.2023 - 04.2024
Restaurant Hostess
Sandia Resort & Casino
06.2022 - 03.2023
Busser
Sandia Resort & Casino
07.2019 - 06.2022
High School Diploma -
Del Norte High School
Courses - Accounting
Central New Mexico Community College
New Mexico Bilingualism- Biliteracy State Seal
Bilingual seal on high school diploma granted May 2019 upon completing bilingual requirements
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