Anayely Ortiz-lopez

• Participated in weekly meetings with other departments to discuss ongoing projects and initiatives.
• Trained staff on proper use of operational systems and procedures as needed.
• Identified needs of customers promptly and efficiently.

Verify merchandise returned against record of return authorization, inspect and report any damages, residue, overages, and/or missing product.

Inspect returns items and return merchandise to proper location.

• Received, inspected and processed returned items from customers.
• Verified accuracy of returns to ensure conformity with company policies.
• Assisted in preparing return authorization documents for customer records.
• Maintained accurate inventory records of returned goods.
• Adhered to all safety protocols while handling merchandise returns.
• Inspected damaged products before disposing them off or returning them back to vendors.

Verify merchandise returned against record of return authorization, inspect and report any damages, residue, overages, and/or missing product.

Inspect returns items and return merchandise to proper location.

• Monitored subordinates' performance and quickly addressed emerging issues.
• Followed labor laws and company regulations regarding employees' attendance and disciplinary actions.
• Performed regular facility inspections, and created plans to resolve problems.
• Applied effective commercial building maintenance principles and practices.
• Inspected ongoing projects for compliance with preset procedures.
• Trained new employees.
• Maintained cleaning supplies inventory, and replenished depleted items.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Cleaned and sanitized drinking fountains.
• Sanitized break area kitchen counters, tables and sinks.
• Damp-mopped hard floors to clean and remove residue or spillage.
• Swept hard surface floors using broom or push broom dust mop.
• Dusted surfaces, ledges, fixtures and furniture.
• Polished stainless steel fixtures and furniture details.
• Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
• Operated compactors and balers to discard cardboard boxes and trash.
• Kept building spaces premises clean inside and outside.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.

• Correctly calculated inventory and ordered appropriate supplies.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Reconciled cash and credit card transactions to maintain accurate records.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Carefully interviewed, selected, trained and supervised staff.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Led and directed team members on effective methods, operations and procedures.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.