Anayia Collins
Chicago,IL
Summary
Dynamic professional with extensive experience in security and management, notably with Benford Protection Group LLC. Excelled in emergency response and facility protection, enhancing safety and operational efficiency. Skilled in de-escalation techniques and Microsoft Office, demonstrating a blend of technical and interpersonal skills. Proven track record of developing high-performing teams and implementing strategic security measures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Benford Protection Group LLC
08.2019 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
Manager
McDonald's Restaurant
02.2019 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Security Officer
Securitas Security Services USA
02.2017 - 02.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Delivered exceptional customer support by addressing visitor concerns regarding safety procedures.
Security Officer
Securatex
02.2016 - 02.2018
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Education
High School Diploma - Chemistry
Hyde Park Career Academy
Chicago, IL06.2015
Skills
- Public safety
- Body armor usage
- Report writing
- Guest relations
- Computer skills
- Incident documentation
- Search and seizure
- Surveillance monitoring
- De-escalation techniques
- Crowd control
- Facility protection
- Emergency response
- CCTV monitoring
- Court appearances
- Biometric security systems
- Microsoft Office
Certification
CPR certified
AED Trained
Timeline
Armed Security Officer
Benford Protection Group LLC
08.2019 - Current
Manager
McDonald's Restaurant
02.2019 - 02.2021
Security Officer
Securitas Security Services USA
02.2017 - 02.2018
Security Officer
Securatex
02.2016 - 02.2018
CPR certified
AED Trained
High School Diploma - Chemistry
Hyde Park Career Academy
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