A'nayiah Manning
Grand Prairie
Summary
Dynamic and dependable professional with a proven track record at Kroger, excelling in customer service and conflict resolution. Recognized for fostering teamwork and collaboration, while effectively multitasking in high-pressure environments. Adaptable and detail-oriented, consistently achieving goals and enhancing customer loyalty through positive interactions and problem-solving skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Childcare Sub
Childcare Careers
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
Warehouse Worker
FedEx:Ground
08.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Customer Service Representative
Kroger
04.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate
QuikTrip
04.2022 - 06.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Retail Sales Associate
Six Flags Over Texas
03.2020 - 10.2021
Education
Associate Degree In Nursing - Health Sciences
Dallas College
Dallas, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
Certification
CPR and aid certification
CHW (community health worker) certification
Timeline
Childcare Sub
Childcare Careers
11.2024 - Current
Warehouse Worker
FedEx:Ground
08.2024 - Current
Customer Service Representative
Kroger
04.2023 - 09.2024
Retail Sales Associate
QuikTrip
04.2022 - 06.2022
Retail Sales Associate
Six Flags Over Texas
03.2020 - 10.2021
Associate Degree In Nursing - Health Sciences
Dallas College
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