Anayilian Ledesma Acosta
Opa-locka,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Radio Editor
Emisora Radial “Radio Minas”
Minas De Matahambre, PR
09.2020 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Commercial Banking Service Representative
Banco Popular de Ahorro
Minas De Matahambre, PR
04.2021 - 02.2023
- Assisted clients with account inquiries and explained bank services and policies.
- Provided customer service to ensure client satisfaction.
- Processed loan applications for home loan approvals and denials.
- Performed daily banking activities such as deposits, withdrawals, transfers and loan payments.
- Researched discrepancies in accounts and resolved any issues that arose.
- Monitored customer accounts for suspicious activity and reported any irregularities to the appropriate department.
- Verified accuracy of documents related to financial transactions prior to processing.
- Coordinated with other departments within the organization to ensure seamless customer experience.
- Analyzed customer needs and recommended suitable banking solutions accordingly.
- Prepared reports on account balances, transactions, trends and other data as requested.
- Assisted customers with completion of forms required for opening new accounts.
- Answered incoming calls from customers regarding their queries about products and services offered by the bank.
- Performed cashier duties such as balancing cash drawers at end of day.
- Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
- Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances.
- Referred unresolved customer grievances to designated departments for further investigation.
- Balanced currency, coin and checks in cash drawers at end of shifts.
- Calculated daily transactions with adding machines and calculators.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Informed customers of loan application requirements and deadlines.
TMS Coordinator
Community Behavioral Health Center
Cape Coral, FL
04.2023 - 06.2023
- Analyzed data to identify trends in customer behavior and preferences.
- Conducted regular safety audits to ensure compliance with established safety protocols.
- Maintained accurate records of all environmental incidents and corrective actions taken.
- Adjusted machine settings to optimize performance and efficiency.
- Provided technical support to operators during set-up operations.
- Entered data, generated report, and track patient’s progress through treatment.
- Kept the MD updated regarding patient’s development.
- Uploaded patient’s progress to the system.
- Answered patient’s calls and addressed their concerns.
- Confirmed and scheduled patient’s appointments.
- Sent refills to pharmacies.
- Collected copays and balances.
- Shared ERH with other medical offices or multidisciplinary teams.
Cashier
Asia Buffet
Cape Coral, FL
05.2023 - 06.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
Sales Associate
Gilbert’s Bakery
Miami, FL
07.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures and customer services.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
Education
TMS Coordinator - TMS Therapy
TMS Certification
Magstim, Cape Coral05-2023
Bachelor of Arts - English Teacher
University of Pedagogical Sciences
Pinar Del Río08-2017
Skills
- Team building
- PPE use
- Networking
- Recordkeeping
- Customer Relations
- Communication
- Computer Skills
- Public Speaking
- Project Planning
- Attention to Detail
- Social Perceptiveness
- Teamwork and Collaboration
- Troubleshooting
- Interpersonal Communication
- Task Prioritization
- Calm Under Pressure
- Critical Thinking
- Decision-Making
Timeline
Sales Associate
Gilbert’s Bakery
07.2023 - Current
Cashier
Asia Buffet
05.2023 - 06.2023
TMS Coordinator
Community Behavioral Health Center
04.2023 - 06.2023
Commercial Banking Service Representative
Banco Popular de Ahorro
04.2021 - 02.2023
Radio Editor
Emisora Radial “Radio Minas”
09.2020 - 04.2021
TMS Coordinator - TMS Therapy
TMS Certification
Bachelor of Arts - English Teacher
University of Pedagogical Sciences