Anaya Beyah
Rochester,NY
Summary
Dynamic professional with extensive experience at excelling in documentation management and conflict resolution. Proven track record in enhancing patient access to care and community resources, fostering effective team cohesion, and driving successful outreach initiatives. Committed to improving service delivery and patient outcomes through strategic partnerships and tailored support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Authorization Representative
Ur Medicine
02.2024 - 12.2025
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Verified eligibility and compliance with authorization requirements for service providers.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Reviewed clinical documentation and insurance guidelines to determine coverage eligibility, escalation needs, and alternative care pathways when services were denied or restricted.
Patient Navigator
Ur Medicine
09.2023 - 02.2024
- Conducted needs assessments to identify medical, social, transportation, financial, and behavioral health challenges; coordinated referrals to internal departments and external community-based resources.
- Facilitated care coordination across multidisciplinary teams, including providers, social workers, and community partners, ensuring continuity of care and timely service delivery.
- Supported patient adherence to care plans by providing follow-up outreach, appointment reminders, and education tailored to individual needs and circumstances.
- Maintained detailed, compliant documentation of patient interactions, referrals, and outcomes within electronic health record systems, supporting reporting and quality improvement efforts.
- Assisted patients with access to supportive services such as transportation, insurance navigation, medication assistance, and social service programs.
- Responded to patient concerns with professionalism, empathy, and discretion, escalating complex issues appropriately while maintaining trust and confidentiality.
Community Outreach Liaison
Municipal Housing Auth Utica
10.2022 - 09.2023
- Built and sustained strategic partnerships with nonprofit organizations, healthcare providers, workforce agencies, and social service networks to expand access to critical community resources for residents.
- Acted as a central point of contact between the organization and community stakeholders, representing the organization at coalitions, meetings, and collaborative initiatives.
- Designed and executed targeted outreach strategies to increase awareness of programs and services, including digital outreach, informational materials, and in-person engagement.
- Managed community-facing communication channels, including social media platforms, to promote events, share resources, and highlight resident success stories.
- Coordinated cross-agency referrals, ensuring seamless communication, follow-up, and documentation between residents and service providers.
- Supported community-based programming such as job fairs, wellness initiatives, educational workshops, and public information sessions in collaboration with internal teams and external partners.
- Monitored outreach effectiveness by tracking participation metrics, referral outcomes, and engagement trends, using insights to refine outreach strategies.
Resident Services Coordinator
Municipal Housing Auth Utica
05.2021 - 10.2022
- Led resident engagement initiatives across multi-unit affordable housing properties, connecting tenants to employment services, food security programs, healthcare access, behavioral health supports, and financial literacy resources to promote housing stability and self-sufficiency.
- Developed and executed an annual resident programming calendar, including wellness workshops, job readiness clinics, educational seminars, and community-building events, increasing resident participation and engagement.
- Served as the primary liaison between residents and external community partners, coordinating referrals and ensuring timely follow-up on supportive services.
- Maintained comprehensive resident engagement profiles, tracking participation, needs assessments, referrals, and outcomes to support data-driven program improvements.
- Prepared engagement reports and outcome summaries for management review, highlighting trends, service gaps, and opportunities for program expansion.
- Supported grant-funded initiatives by assisting with data collection, outcome tracking, and narrative documentation aligned with funder requirements.
- Responded to resident concerns with professionalism and empathy, escalating complex issues appropriately while maintaining trust and confidentiality.
Education
Associate of Science - Human Services
Baruch College
New York (City), NYSkills
- Case Coordination & Referral Management
- Documentation & Records Management
- Active Listening & Client Advocacy
- Data Tracking & Outcome Reporting
Certification
- NYS Life, Accident & Health Insurance License (Active)
- NYS Notary Public (Active)
Timeline
Insurance Authorization Representative
Ur Medicine
02.2024 - 12.2025
Patient Navigator
Ur Medicine
09.2023 - 02.2024
Community Outreach Liaison
Municipal Housing Auth Utica
10.2022 - 09.2023
Resident Services Coordinator
Municipal Housing Auth Utica
05.2021 - 10.2022
Associate of Science - Human Services
Baruch College