ANBER ELKINS
Henderson,NV
Summary
Knowledgeable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Operations Manager
Amazon Fulfillment Center
05.2019 - 10.2022
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Educated new hires on company policies and procedures by designing and developing training program
- Daily reports and production counts
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Manager
Precision Opinion
01.2019 - 05.2019
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels, including financial, sales and activity reports
- Boosted team member productivity by enhancing monitoring and motivational approaches
- Coordinated site investigations, documented issues and escalated to executive teams as needed
Customer Service Representative
SITEL Worldwide Corporation
11.2018 - 01.2019
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Provided elevated customer experience to generate a loyal clientèle
- Maintained cleanliness and presentation of stock room and production floor
- Documented all findings in concise reports
- Collected all premiums on or before effective date of coverage
- Addressed an average of 100 customer inquiries and complaints each week
- Determined customer needs by asking relevant questions and listening actively to the responses
- Responded to all customer inquiries thoroughly and professionally
- Gathered sensitive information to update customer profiles and help with the appeals process
Manager
Tropical Smoothie Cafe
04.2017 - 04.2018
- Communicated best practices between all companies, business executives and site leadership teams to ensure alignment
- Developed marketing initiatives and leveraged networking referrals to promote business development
- Maintained store equipment, including computers, printers etc
- Strengthened existing customer relationships through extensive communication and proven marketing strategies
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Greeted customers and provided excellent customer service
- Strictly followed all cash, security, inventory and labor policies and procedures
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
- Maintained high standards of customer service during high-volume, fast-paced operations
Education
High School Diploma -
Arbor View High School
Las Vegas, NV01.2017
Skills
- Exceptional communication skills
- Background in sales
- Customer service
- Technical support
- MS Windows proficient
- Strategic sales knowledge
- Call center
Timeline
Operations Manager
Amazon Fulfillment Center
05.2019 - 10.2022
Manager
Precision Opinion
01.2019 - 05.2019
Customer Service Representative
SITEL Worldwide Corporation
11.2018 - 01.2019
Manager
Tropical Smoothie Cafe
04.2017 - 04.2018
High School Diploma -
Arbor View High School